Director, Workplace Technology and Experience

The Director of Workplace Technology & Experience is responsible for designing, implementing, and optimizing the digital ecosystem that powers how employees work every day. This role delivers a frictionless colleague experience through modern workplace technologies, AI-powered automation, and high-quality support services across all office locations. The Director leads global technology end-user support, executive technology services, and technology asset lifecycle management while shaping strategic innovation, governance, and continuous improvement across the employee technology landscape.

Responsibilities

Strategic Leadership & Modern Workplace Vision

• Develop and execute a holistic modern workplace technology strategy spanning endpoint management, collaboration platforms, AV systems, and workplace automation.
• Align workplace services with broader business and technology strategies to improve productivity, satisfaction, and operational resilience.
• Champion adoption of emerging tools, standards, and best practices to maintain a cutting-edge employee technology ecosystem.

AI, Automation & Employee Self-Service Innovation

• Lead development of AI-enabled virtual work assistants, autonomous support experiences, and intelligent workflow automation across HR, IT, Finance, Facilities, and other corporate functions.
• Enhance employee self-service portals with improved search, guidance, and task completion capabilities.
• Utilize analytics and end-user experience monitoring to refine and optimize digital journeys.

Operational Excellence & Global IT Support Experience

• Oversee global IT service delivery across L1/L2 IT support, end-user computing, AV services, and Executive IT support.
• Define and manage KPIs and SLAs such as CSAT, MTTR, First Contact Resolution, and ticket deflection.
• Implement continuous improvement practices that drive efficiency, quality, and scalability across all operating teams and office locations.

Technology Hardware & Software Asset Management

• Own full lifecycle management of end user hardware including procurement, deployment, maintenance, optimization, and retirement.
• Oversee software asset management including licensing, entitlements, renewals, compliance, and vendor audits.
• Implement governance and automation to maintain accurate inventories, reduce risk, and optimize utilization.

Leadership, Team Development & Culture Building

• Lead and mentor a distributed team of managers, analysts, and support specialists.
• Foster an inclusive, collaborative, high-performance culture emphasizing accountability, knowledge sharing, and operational resiliency.
• Ensure cross-training and capability redundancy across support functions.

Cross-Functional Partnership & Stakeholder Engagement

• Partner with security, infrastructure, cloud engineering, AI/data, facilities, HR, finance, and program management teams to ensure cohesive strategy and alignment.
• Build strong relationships with business leaders, anticipate needs, and communicate priorities and roadmaps effectively.
• Collaborate with global counterparts to maintain consistent workplace standards and share best practices.

Governance, Risk, Budget & Vendor Management

• Own the workplace technology budget, manage vendor relationships, oversee procurement, and evaluate technologies for adoption.
• Embed security, compliance, and resilience into all workplace services and platforms.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• 10+ years of progressive experience in workplace technology, digital workplace engineering, or end-user services leadership.
• 5+ years of management experience
• Deep expertise in end-user computing, unified communications, AV, collaboration tools, ITSM platforms, and device management.
• Experience implementing AI-driven chatbots, automation and digital employee experience solutions.
• Experience managing hardware and software asset lifecycles including licensing and compliance.
• Strong communication, stakeholder management, and change leadership capabilities.

Preferred Qualifications

• Experience deploying autonomous support platforms such as Moveworks, Leena.AI
• Experience deploying platforms such as ChatGPT, CoPilot
• Deep expertise in ServiceNow ITSM, SAM, workflow process improvements and automation capabilities
• Thought leadership in AI platforms and measurable value realization from AI investments.

Other Key Attributes / Characteristics

• Strategic and forward-thinking with strong execution discipline.
• Highly collaborative and able to influence senior stakeholders. 
• Adaptable, resilient, and committed to continuous improvement. 
• Strong interpersonal skills and ability to build trust across the organization. 
• Thrives in a fast-paced, dynamic environment.

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range. 

Terms / Expected Hours of Work

• Full-time, typically 40 hours per week, onsite in NYC. Additional hours may be required based on operational needs.

Physical Demands:

• Typical office-based role with prolonged periods of computer use; occasional support for technology installations at office and tent pole events.

Travel:

• May require up to 25% travel to office locations and events for support alignment and oversight.