Associate, Product Operations (External Agency Staff)

The NFL Digital Media Technical Operations team is seeking an experienced Product Operations Associate to assist with supporting various platforms at NFL Media including: NFL+, NFL.com, NFL app, and Clubs Sites. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. The ideal candidate should have strong communication skills and demonstrate confidence in a fast-paced environment. This position communicates with Product Management, Technology, Marketing and Sales departments This role will report directly to the Senior Director of Digital Operations.

This is a temporary benefited role spanning 8+ months, paying $2,200.00 - $2,500.00 weekly.  

Responsibilities

• Serve as central POC for communication and stakeholder management for all NFL's in-market products from product marketing, in-market operational support, content strategy, product enhancements, engineering, business development and legal.
• Create concise plans and presentation for cross functional teams not limited to senior leadership from process/product ideation to in-market consumption.
• Develop, manage, and continuously improve processes for scale that help the Digital Programming and Product teams meet their goals more efficiently and effectively.
• Develop, manage, and enhance business analytics of in-market performance, not limited to KPI measure of operational performance, foster and maintain new technical partnerships with external and internal clients/vendors.
• Provide operational support for our digital O&O platforms on all gamedays and around League tentpole events, including reporting and prioritization of issues.
• Manage operational execution and support of live streaming digital shows on NFL.com.
• Manage content updates within the CMS for various stakeholders within digital content programming, editorial and the League including active NFL.com webpage.
• Manage request of access on NFL.com for API portals, databases, and ecommerce platforms services.
• Oversee all new/existing partner integrations and operational responsibilities for authentication management for NFL O&O products not limited to MVPDs and Broadcast partners.
• Serve as central POC for Live Broadcast blackout/retrans management & communications.
• Maintain relationships with partner support teams who operate within and outside NFL.com support instance.

Additional Responsibilities

• Manage Service Desk Jira board (Kanban) and ensure all tickets are being properly QA’d.
• Help communicate Club product needs.
• Ensure Service Desk developers have all the information they need to troubleshoot bug tickets.
• Have an overall understanding of NFL and Club issues for prioritization.
• Create runbooks and instructional articles to assist clubs with product updates.
• Act as liaison between Clubs and the NFL streaming services during Preseason.
• Quickly triage incidents impacting all Clubs.
• Send release notes to Clubs and communicate platform updates/outages.

 Required Qualifications

• BS or BA in business, marketing, communications, computer science, or related field preferred.
• Minimum 5 years working in either product management, project management, business analysis, and live event support in large scale media environment.
• Must be passionate about the NFL and its clubs.
• Ability to supervise employees, handle conflict, manage change, and improve operations.
• Excellent problem-solving ability; highly motivated to drive positive change.
• Prior experience with Content Management Systems (CMS).
• Prior experience in operational support of a web and mobile based applications.
• Prior experience managing a JIRA board and writing user story tickets.

Preferred Qualifications

• Experience with markup skills utilizing HTML, CSS, and JavaScript is preferred.
• Proficiency in design via tools such as Adobe Creative Suite.
• Strong Knowledge of 3^rd party authentication work streams.
• Avid interest and knowledge of NFL football.
• Demonstrate the ability to create and maintain documentation and runbooks.

Other Key Attributes / Characteristics

• Ability to understand and document business rules.
• Attention to detail and excellent organizational skills.
• Excels collaborating with teams.
• Ability to quickly learn new systems and programs.
• Excellent problem-solving ability; highly motivated to drive positive change.
• Strong interpersonal, verbal, and written communication skills.
• Passion for leading in a collaborative, cross functional team environment.
• Well-organized; able to manage multiple tasks and prioritize in a fast-paced environment.

Travel 

• Up to 15% travel required. 

 Terms / Expected Hours of Work

• This is a temporary position providing leave coverage and is anticipated to work for up to 8 months based on business needs.
• Minimum 40 hours a week.
• Must be flexible to work weekends (specifically Sundays in-season and Holidays).
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
• Required to work from NFL LA office in Inglewood, CA.
• This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.