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Software Engineer III, Infrastructure

United States

About ngrok Inc.

ngrok is a universal gateway trusted by over 7M developers to get their apps online faster in a secure way. With just one line of code or just one command, developers can deliver their services and offload non-functional requirements such as authentication, observability, performance, and high availability. All without provisioning legacy proxies, load balancers or VPNs. ngrok’s simplicity has made it a de-facto standard tool among developers and operations teams, and the world’s top brands — including GitHub, Okta, HashiCorp, and Twilio — recommend ngrok as a key technology partner.

Our mission is to free developers and operations teams from the complexities of networking, so they can focus on creating breakthrough apps and APIs—without getting bogged down by IPs, ports, DNS, and firewall configurations. This gives you an unparalleled opportunity to drive real innovation and make a lasting impact, all while doing the most meaningful work of your career.

The opportunity

As a software engineer on the Platform team, you will work with your team on the software all engrokkers (ngrok engineers) use to build, deploy, and manage our product. You will approach SRE and DevOps concerns with the mindset and tools of a software engineer.

You should understand running production services with load and latency concerns. Our engineers use a powerful combination of tools including Go, PostgreSQL, nix, gRPC, Terraform, and more. All the code is in our monorepo and driven by extensive protobuf-based code generation. We have an awesome in-house command line tool that wraps all our tooling.

Mentor other members of ngrok in your areas of specialty and contribute to related areas of code that interest you: help us improve our builder tools, mature our infrastructure, and drive scalable architecture.

What you’ll accomplish

Within 30 days

  • Review the 30/60/90 plan from your manager
  • With your onboarding buddy, make your first commit and deploy
  • Complete self-service technical onboarding content
  • Update an existing component in our production platform

Within 6 months

  • Own engineering improvements to our platform and builder tools: spec, execute with the team, and work with our friends in product engineering for feedback and adoption
  • Take responsibility for maintaining our high uptime and customer satisfaction by shadowing, then joining, our on-call rotation
  • Own team and org growth through interviewing, mentorship, and teaching

Within 1 year

  • Raise the level of fellow engineers through pairing sessions, technical talks, and documentation
  • Represent ngrok publicly: on our blog, speaking at meetups, via open-source contributions
  • Work with your team to plan long-term, iterative investments in ngrok’s capabilities, operability and performance
  • Be an engineering leader who contributes to a healthy and growing organizational culture

Skills

  • 3+ years of experience as a software engineer
  • Expertise building and running software at a global scale in AWS or other cloud providers
  • Expertise with Go or languages like Rust, C, Java, or C++.
  • Bonus Points
    • Experience with other parts of our tech stack: Kubernetes, nix, rust, gRPC, PostgreSQL, Kafka, Datadog, Honeycomb
    • Related domain knowledge in networking, builder tools, or security

Compensation

Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $152,000 to maximum $190,000

Tier 2 (rest of US) : Minimum salary of $140,000 to maximum $175,000

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location.

#LI-KN1

#LI-Remote

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All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

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