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Engineering Manager

San Francisco, CA

About ngrok Inc.

At ngrok, we believe that doing networking the right way should also be the easy way. Over the last 10 years, we’ve given developers and engineers simple interfaces for getting traffic into their apps and APIs without forcing them to deal with legacy proxies, external load balancers, or VPNs, and we’re now part of the standard stack for more than 9 million developers at some of the world’s top technology brands, like GitHub, Okta, HashiCorp, and Twilio.

Over the last few years, we’ve completely changed how that interface looks and works to make it easier, more composable, and infinitely flexible. We now give anyone who needs a “front door” to their apps or APIs powerful tools to orchestrate traffic, secure public endpoints, accelerate their services on a global network, observe all traffic passing to/from their network, and much more. The ngrok that millions love and trust has been completely transformed for the better.

The opportunity

As an Engineering Manager, you'll grow, manage, and coach a team of 5-7 software engineers. Your team will operate within our Project Oriented team structure both designing new product offerings across the product line and maintaining existing services within your teams area of expertise.

A successful candidate views engineering management like a systems design challenge with the wonderful chaos and humanity of working directly with people. You will thrive on enabling your team's success, coaching junior and senior folks alike, encouraging bold thinking and action, and growing with the company. While you may not be in the code every day, our managers get into the thick of it with their teams, utilizing past experience as engineers.

This is a hybrid position and requires travel to the SF ngrok office on Tuesdays and Wednesdays.

What you’ll accomplish

Within 30 days

  • Review the 30/60/90 plan from your manager
  • With your onboarding buddy, make your first commit and deploy
  • Drive continuous learning and improvement with your team through execution, retrospection, and celebration
  • Facilitate effective decision-making on the team by learning ngrok’s product, people, and how your team’s remit fits into the larger picture

Within 6 months

  • Drive sustainable success for the team by planning effectively each quarter- balancing product work, technical investments, and experiments
  • Earn trust and build customer empathy by working regularly in an area of the codebase and engaging with our operations
  • Enhance the capabilities of the team through continuous coaching, hiring a diverse and efficient team, and fostering psychological safety
  • Empower great, local, team decisions, providing current business and product context

Within 1 year

  • Work with leadership to create and implement process around performance and organizational infrastructure
  • Represent ngrok publicly: on our blog, speaking at meetups, via open-source contributions
  • Be an engineering leader who contributes to a healthy and growing organizational culture

Skills

  • 5+ years of experience as a software engineer using Go or other compiled languages
  • 4+ years experience as a technical lead or engineering manager
  • Excellent verbal, written, and engineering communication skills
  • Experience building (process, tech, etc.) from scratch: e.g. at a startup or on a new team
  • Bonus points
    • External contributions to open source projects, conferences, or blogs
    • Related domain knowledge 

Compensation

Minimum salary of $200,000 to maximum $260,000

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, and market data.

#LI-Hybrid

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All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

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