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Engineering Manager

San Francisco, CA

About ngrok Inc.

ngrok is a universal gateway trusted by over 7M developers to get their apps online faster in a secure way. With just one line of code or just one command, developers can deliver their services and offload non-functional requirements such as authentication, observability, performance, and high availability. All without provisioning legacy proxies, load balancers or VPNs. ngrok’s simplicity has made it a de-facto standard tool among developers and operations teams, and the world’s top brands — including GitHub, Okta, HashiCorp, and Twilio — recommend ngrok as a key technology partner.

Our mission is to free developers and operations teams from the complexities of networking, so they can focus on creating breakthrough apps and APIs—without getting bogged down by IPs, ports, DNS, and firewall configurations. This gives you an unparalleled opportunity to drive real innovation and make a lasting impact, all while doing the most meaningful work of your career.

The opportunity

As an Engineering Manager, you'll grow, manage, and coach a team of 5-7 software engineers. Your team will operate within our Project Oriented team structure both designing new product offerings across the product line and maintaining existing services within your teams area of expertise.

A successful candidate views engineering management like a systems design challenge with the wonderful chaos and humanity of working directly with people. You will thrive on enabling your team's success, coaching junior and senior folks alike, encouraging bold thinking and action, and growing with the company. While you may not be in the code every day, our managers get into the thick of it with their teams, utilizing past experience as engineers.

This is a hybrid position and requires travel to the SF ngrok office on Tuesdays and Wednesdays.

What you’ll accomplish

Within 30 days

  • Review the 30/60/90 plan from your manager
  • With your onboarding buddy, make your first commit and deploy
  • Drive continuous learning and improvement with your team through execution, retrospection, and celebration
  • Facilitate effective decision-making on the team by learning ngrok’s product, people, and how your team’s remit fits into the larger picture

Within 6 months

  • Drive sustainable success for the team by planning effectively each quarter- balancing product work, technical investments, and experiments
  • Earn trust and build customer empathy by working regularly in an area of the codebase and engaging with our operations
  • Enhance the capabilities of the team through continuous coaching, hiring a diverse and efficient team, and fostering psychological safety
  • Empower great, local, team decisions, providing current business and product context

Within 1 year

  • Work with leadership to create and implement process around performance and organizational infrastructure
  • Represent ngrok publicly: on our blog, speaking at meetups, via open-source contributions
  • Be an engineering leader who contributes to a healthy and growing organizational culture

Skills

  • 5+ years of experience as a software engineer using Go or other compiled languages
  • 4+ years experience as a technical lead or engineering manager
  • Excellent verbal, written, and engineering communication skills
  • Experience building (process, tech, etc.) from scratch: e.g. at a startup or on a new team
  • Bonus points
    • External contributions to open source projects, conferences, or blogs
    • Related domain knowledge 

Minimum salary of $200,000 to maximum $260,000

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, and market data.

#LI-KN1

#LI-Hybrid

 

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All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

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