Back to jobs
New

Customer Engineer

San Francisco, CA

About ngrok Inc.

At ngrok, we believe that doing networking the right way should also be the easy way. Over the last 10 years, we’ve given developers and engineers simple interfaces for getting traffic into their apps and APIs without forcing them to deal with legacy proxies, external load balancers, or VPNs, and we’re now part of the standard stack for more than 9 million developers at some of the world’s top technology brands, like GitHub, Okta, HashiCorp, and Twilio.

Over the last few years, we’ve completely changed how that interface looks and works to make it easier, more composable, and infinitely flexible. We now give anyone who needs a “front door” to their apps or APIs powerful tools to orchestrate traffic, secure public endpoints, accelerate their services on a global network, observe all traffic passing to/from their network, and much more. The ngrok that millions love and trust has been completely transformed for the better.

There’s never been a better time for users to pick up these new tools to deploy networks in ways that are both right and easy.

The opportunity

As a founding Customer Engineer, you will be a trusted technical advisor to our customers, driving adoption and growth. You'll be the primary technical point of contact, providing deep product expertise, addressing customer inquiries, tailoring solutions to meet specific customer needs and uncovering opportunities. Collaborating closely with our Engineering and Product teams, you'll ensure our offerings align with evolving customer requirements.

The ideal candidate will be highly technical with a developer background and a deep understanding of the developer tooling landscape and Product-Led Sales.

This is a hybrid position and requires travel to the SF ngrok office on Tuesdays and Wednesdays.

Responsibilities

  • Own the full customer cycle from identifying technical opportunities, nurturing relationships, and fostering long-term growth through advanced technical skills and industry insights
  • Collaborate with Marketing, Product, and Engineering to refine ngrok’s value proposition and use cases, and how additional features can be augmented to suit customer needs.
  • Create compelling demos, presentations, and proofs of concept to showcase product value.
  • Help implement the solution that the customer ultimately chooses. Assist in customer provisioning as needed.
  • Work post-sale with customer to map company priorities to the ngrok roadmap. Keep regular check ins with customers to ensure smooth renewals, upsells and cross-sells.
  • Contribute to content creation by developing and maintaining documentation, creating blog posts and articles, and hosting webinars and developer roundtables
  • Directly influence ngrok’s product direction by deeply understanding and representing customer challenges
  • Partner with customers post-sale to ensure successful adoption of our products, driving user engagement and satisfaction to foster long-term partnerships, renewals, and upsell opportunities

Skills

  • 5+ years of experience in a Sales Engineering/Architecture role (or similar) in the API Gateway or infrastructure space and Product-Led Growth (PLG) companies. We’re also open to developers looking to make a move into a customer-facing role.
  • Developer background with excellent coding experience
  • Bachelor's degree or coursework in Engineering, Computer Science or a comparable field, have completed a Developer bootcamp, or have some equivalent technical experience
  • Exceptional communication skills; you can skillfully articulate how our technology works, our value proposition, and the technical advantages of our product with ease
  • Direct experience with API Gateway solutions in production, with a strong understanding of API lifecycle management and strategies to grow customer usage—experience with ngrok a strong plus. Responsibilities include:
    • Advise customers on implementing and optimizing ngrok’s API Gateway to maximize product value.
    • Collaborate cross-functionally to identify patterns that drive deeper adoption of ngrok’s API Gateway.
    • Translate customer needs into scalable solutions using ngrok’s API Gateway capabilities.
    • Deliver compelling technical presentations that highlight ngrok’s API Gateway best practices and growth opportunities.
  • Additionally we’d love to see some or a mix of:
    • Go experience
    • Kubernetes experience
    • Networking experience
    • DevOps experience
  • A history of entrepreneurship is a huge plus

Compensation

Tier 1 (SF, LA, Seattle, NY): Minimum OTE of $162,000 to maximum OTE of $180,000 (80% salary, 20% variable)

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location.

#LI-Hybrid

-----

All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ngrok Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.