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Operations Coordinator- Part time / Contract-to-hire

San Francisco, CA

About ngrok Inc.

ngrok is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. Instead of cobbling together nginx, NLBs, VPNs, model routers, and oodles of other tools, developers solve every networking problem with one gateway. Doesn’t matter if they’re sharing localhost or running AI workloads in production.

We're trusted by more than 9 million developers at companies like GitHub, Okta, HashiCorp, and Twilio. What started as a way to put your local app on a public URL has grown into a universal gateway for API delivery, AI inference, device fleets, and site-to-site connectivity. It’s the same ngrok that millions of developers have loved and leaned on every day for years, now with the power to run production traffic at scale.

A few things you should know:

  • Our mascot is a rock
  • We are obsessed with our pets, Viper sunglasses and Bufo (yes, the toad)
  • We have a designated Chief Emoji Officer - they are vital to our success!
  • We like software that’s serious and culture that’s not

Most people skim to 'requirements' and bounce. You're actually reading this. That's the kind of thoroughness we respect, or you're just procrastinating. Either way, same same and you should keep reading.

 

 

The opportunity

The Operations Coordinator will help bring ngrok's culture, workplace experience, and team operations to life. This role supports the daily rhythm of the company, coordinating logistics, maintaining people-facing systems and processes, and ensuring that ngrokkers feel supported, connected, and informed.

This role requires in-office presence 2-3x/week in our San Francisco, CA office.

What You’ll Do

Office & Facilities Operations

  • Assist with office logistics including supplies, shipments, and vendor coordination
  • Support employees with equipment needs and basic facilities tasks
  • Help maintain organized processes for remote and hybrid work setups
  • Set up all hands audio / visual equipment for weekly meeting
  • Manage AV equipment in meeting rooms

People Operations

  • Coordinate onboarding schedules, orientation sessions and new-hire tasks
  • Assist with new hire kits and setup logistics
  • Support People & Values sessions and onboarding improvements
  • Track anniversaries and support recognition programs
  • Assist with People cycles as needed (e.g., org surveys, employee engagement tasks, open enrollment support)
  • Maintain accurate documentation and help keep People Ops processes organized

Employee Experience & Culture

  • Contribute to employee experience programs that foster engagement, belonging, and team connection
  • Coordinate logistics for SF and remote gatherings, team-building events, and cultural initiatives

What We’re Looking For

  • 1–3 years in people operations, facilities, or employee experience roles.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
  • Excellent communication and interpersonal skills.
  • Experience supporting both remote and in-person teams.
  • High attention to detail, resourcefulness, and a “get-it-done” mindset.
  • Strong process orientation — able to create and iterate on workflows (Notion, Google Workspace, etc.).

 

Full Time Employee Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

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