Back to jobs

Senior Product Designer

Remote, US

About ngrok Inc.

ngrok is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. Instead of cobbling together nginx, NLBs, VPNs, model routers, and oodles of other tools, developers solve every networking problem with one gateway. Doesn’t matter if they’re sharing localhost or running AI workloads in production.

We're trusted by more than 9 million developers at companies like GitHub, Okta, HashiCorp, and Twilio. What started as a way to put your local app on a public URL has grown into a universal gateway for API delivery, AI inference, device fleets, and site-to-site connectivity. It’s the same ngrok that millions of developers have loved and leaned on every day for years, now with the power to run production traffic at scale.

A few things you should know:

  • We are obsessed with our pets, Viper sunglasses and Bufo (yes, the toad)
  • We have a designated Chief Emoji Officer - they are vital to our success!
  • We like software that’s serious and culture that’s not

Still reading? Good. There's more below worth your time.

 

The Opportunity

ngrok is looking for an experienced Senior Product Designer to help shape the future of our products in an era where AI is changing how software gets built and shipped.

As a key member of the Product Development Team, you’ll work closely with Product and Engineering to shape and deliver high-quality product experiences. You’ll own meaningful areas of the product end-to-end—from early problem framing through to shipped features in users’ hands—moving fluidly between research, prototyping, and delivery as the work demands.

We solve complex networking problems for millions of developers. The design challenges reflect that: translating technical depth into approachable experiences, building for users who notice every detail, and finding clarity in areas without established playbooks.

This role is a good fit for someone who wants high ownership, moves quickly, and is comfortable working in a hands-on, evolving environment.

About the Design team

ngrok's Design team is small but mighty. We’re highly collaborative and work closely with Product, Engineering, Marketing, and Leadership to craft excellent product and brand experiences, envision the future of where the company is headed, and ensure ngrok's brand and visual presentation remain as high quality as our product thinking.

What You'll Actually Do

  • Think like a builder. You’ll sketch, wireframe, and prototype quickly, get ideas in front of users early, and iterate toward real product outcomes.
  • Use AI as a creative partner. You’re already using AI tools to extend what you can build, prototype faster, synthesize research, or explore interaction patterns.
  • Get close to the problem. Learn how developers use ngrok, where they get stuck, and what “better” actually looks like for them.
  • Contribute to product direction. Work with Product and Engineering to clarify problems, explore solutions, and shape strong product experiences in your areas.
  • Maintain a high craft bar. Bring strong judgment to interaction design, visual design, copy, edge cases, and implementation details.
  • Lead projects when needed. Facilitate discussions, align stakeholders, run lightweight research, and help drive decisions forward.
  • Make your thinking legible. Share rationale, document key decisions, and help Product and Engineering understand the tradeoffs behind your work.
  • Contribute to the design team. Help strengthen our shared standards, critique culture, and ways of working as the team grows.

Skills

  • 5+ years of product design experience at technology companies, with a portfolio demonstrating strong visual design, research, and end-to-end product thinking
  • End-to-end execution. You take work from early problem framing through to shipped and polished outcomes
  • AI-augmented workflow. You actively integrate AI into how you work, using it to generate concepts, build prototypes, and synthesize research — continually expanding what you can do
  • Builder mindset. You make ideas tangible quickly — through sketches, wireframes, and prototypes — to communicate, collaborate, test, and iterate
  • Strong communication. Able to influence without authority and clearly articulate tradeoffs
  • Sharp instincts for learning. You know how to get close to users and turn what you learn into a clear point of view
  • Bonus Points
    • Experience designing for developers
    • Familiarity with networking concepts
    • Basic front-end experience / familiarity (HTML/CSS/JS, etc.)
    • Experience with Tailwind CSS or similar frameworks

Location

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Sponsorship

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Compensation

Senior Product Designer

  • Tier 1 (SF, LA, Seattle, NYC): $189,000-$231,000
  • Tier 2 (rest of US): $173,880-$212,520

 

#LI-Remote

Full Time Employee Benefits

  • Health stuff that actually matters. Full premiums covered on base healthcare, dental, and vision for you. Half covered for your dependents. Mental health and well-being support included, because taking care of your brain is as important as taking care of your teeth.
  • Retirement matching that doesn't suck. 401(k) with 100% match up to 3% of your salary and 50% match up to another 2%. Future you will appreciate present you.
  • Actually flexible time off. We say "open, flexible vacation policy" and actually mean it. Take the time you need. Your manager will bug you if you're not taking enough.
  • Parental leave that's realistic. Up to 16 weeks if you give birth, up to 8 weeks for new parents (birth, adoption, fostering—however your family grows).
  • Money to keep growing. Annual professional development budget for books, courses, conferences, or whatever helps you level up. Plus an annual home office/desk stipend to make your workspace not terrible.
  • Work from wherever. Co-working space stipend if you want to get out of your house but aren't near our SF office.
  • Lunch on us. 2x+ per week for employees onsite at our San Francisco office. Free food tastes better.
  • Company offsites. Twice a year we get the whole team together. It's part strategy, part bonding, part excuse to hang out with Bufo (the toad).
  • Regular feedback and fair compensation. Bi-annual reviews to make sure you're getting real feedback and staying competitively compensated. No surprises, no waiting around for performance conversations.

Create a Job Alert

Interested in building your career at ngrok Inc.? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ngrok Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.