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Lead Professional Services Engineer, CX

USA - Remote

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Professional Service Engineer role is an essential part of the NICE Services Organization. This role handles all aspects of data integration and deploying NICE’s large-scale customer interaction analytics solutions. The person in this role will have extensive data integration experience, firsthand technical implementation experience and seeks to improve the current processes. The person in this role must be a simplifier, who removes roadblocks for their own team and for customers by showcasing collaborative communication, creative solutions, and extensive use of automation wherever possible. The internal and customer facing Professional Service Engineer provides an integrative role across several teams at NICE, including software engineering, IT & Security, deployment services, business services and product management. The role is very hands-on with heavy doses of data modeling, design, implementation, and analysis. This is an exciting opportunity to play an important role in a successful, enterprise software company.

NICE employees are highly motivated, self-starters who thrive on achieving success after success for our customers.  NICE’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance.  To be effective with NICE’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. 

How will you make an impact?

  • Review design and implementation of integration projects by peers
  • Leads and participates in the data integration, solution implementation and maintenance of large-scale Nexidia deployments
  • Integrate Nexidia applications with backend enterprise systems using ETL, SQL, XML, and scripting languages
  • Specifies best practices and standards to be used in Nexidia deployments
  • Develops systems specifications through requirements gathering, research, analysis and direct contact with business units
  • Assesses  development/test strategies to ensure that a maximally robust design is developed
  • Assists in the development and management of detailed project plans,  monitors progress and provides regular project status to appropriate management teams
  • Acts as technical consultant to project managers and business Subject Matter Experts
  • Works with vendors and colleagues to develop and implement solutions to specific problems or to meet specific objectives
  • Follow the development and maintenance of technical documentation and documentation standards for Nexidia enterprise systems

Have you got what it takes?

  • 4-10+ years of ETL experience
  • In-depth knowledge of MSSQL concepts along with competency in SQL DBA activities like query optimization, indexes, performance troubleshooting
  • Knowledge with networking concepts with regards to file share protocols, encryption of files, connectivity across domains
  • Strong analytical and problem-solving capabilities to troubleshoot software and data inconsistencies
  • Proven track record in delivery of large enterprise data oriented projects
  • Client-friendly, good interpersonal and excellent written and verbal communication skills
  • Worked with ETL and knowledge of ETL tools (DataStage, Informatica, Ab Initio, etc) is an advantage
  • Excellent organizational skills, ability to set own task lists and time lines
  • XML, ETL, Java, Python
  • SQL Server
  • Familiarity with Salesforce CRM APIs and integration
  • Experience as a Software Developer
  • Experience with implementing and managing data warehouses
  • Experience with Business Intelligence and reporting solutions is an advantage

 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

 

 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 
Reporting into: 
Role Type: Individual Contributor

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

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