Principal Solutions Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Lead Solution Architect is a senior, UK-based post‑sales technology leader responsible for guiding enterprise customers through the successful adoption, implementation, and optimisation of NICE CXone solutions. This individual will own the technical architecture across complex customer environments, ensuring secure, scalable and cloud‑ready solution designs underpinned by industry best practice.

Operating primarily in a post‑sale capacity, the Lead Solution Architect partners closely with Professional Services, Customer Success, Product, and Customer Engineering teams to deliver enterprise‑grade architectures across SaaS, cloud (AWS preferred), and security‑first environments. The role demands a seasoned architecture professional with deep experience in solution design, cloud platforms, systems integration, and customer‑facing leadership.
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How will you make an impact?  

• Lead the end‑to‑end technical architecture for enterprise customer implementations, ensuring designs meet business requirements and align with NICE CXone capabilities.
  • Own customer architectural governance throughout deployment, migration, integration, and optimisation phases.
  • Translate complex business needs into technically sound, scalable and secure architectures across multi‑cloud and hybrid environments.
  • Provide authority‑level guidance on SaaS application design, cloud security, data flows, API integration, and architectural best practice.
  • Collaborate with project and delivery teams to ensure alignment between design, build, and deployment phases.
  • Conduct architecture reviews, risk assessments, and solution validation checkpoints.
  • Mentor solution architects by providing technical leadership, architectural oversight, and knowledge sharing.
  • Produce high‑quality architectural artefacts, including HLDs, LLDs, diagrams, models, and impact assessments.
  • Act as the senior technical contact for enterprise customers, supporting escalations and ensuring customer success outcomes.
  • Maintain up‑to‑date expertise across cloud technologies, integration patterns, security standards, and enterprise architecture frameworks.

Have you got what it takes?

Required Education, Experience, and Specific Job-Related Skills

• ​8+ years enterprise‑level solution architecture experience.
  • Extensive experience within SaaS, cloud computing (AWS preferred), and secure solution design.
  • Strong background in integration architecture, APIs, data modelling, and cloud application patterns.
  • Expertise in designing scalable, resilient and secure enterprise architectures.
  • Proven post‑sales or delivery‑focused consulting experience.
  • Strong ability to lead technical conversations with senior customer stakeholders.
  • Excellent communication, documentation, and presentation skills.
  • Experience working with enterprise‑scale customers and complex technology estates.
  
  Nice‑to‑Have Qualifications
  • TOGAF, AWS Solutions Architect, CISSP, or other relevant industry certifications.
  • Experience with contact centre technologies, AI/ML platforms, or conversational AI.
  • Familiarity with enterprise security standards (ISO 27001, NIST, etc.)
  
  
• What We Offer
  • Opportunity to lead transformational architecture programmes across major UK and EMEA enterprises.
  • Collaborative, innovative, and high‑performance team environment.
  • Continuous learning and career‑growth opportunities across solution architecture and cloud technologies.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 9815
Reporting into: Manager, Professional Services, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.