Specialist Performance Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Performance Engineer (Senior / Specialist)

What’s the role?

You will design, execute, and evolve performance engineering practices across a distributed platform, ensuring systems scale reliably under real-world conditions. This role blends hands-on testing, system analysis, and automation, with growing use of AI-assisted tooling to improve speed and insight.

How will you make an impact?

• Design and execute performance, load, and scalability tests across services and systems.
• Analyze throughput, latency, and system behavior under realistic usage patterns.
• Identify and diagnose performance bottlenecks across application, API, and database layers.
• Collaborate with engineering teams to improve system performance and scalability early in the lifecycle.
• Build and maintain performance test suites and reusable frameworks.
• Integrate performance testing into CI/CD pipelines to enable continuous validation.
• Define and track performance baselines, SLAs (Service Level Agreements), and key metrics.
• Use AI-assisted tools to accelerate test creation, analysis, and anomaly detection.
• Contribute to best practices and standards for performance engineering across teams.
• Support production investigations and provide data-driven recommendations.

Have you got what it takes?

• 7–12 years of experience in performance testing or performance engineering.
• Strong hands-on experience with tools like JMeter, Gatling, BlazeMeter, or similar.
• Solid programming skills in Java, C#, or similar.
• Strong understanding of microservices, APIs, and distributed systems.
• Experience analyzing system performance metrics and bottlenecks.
• Familiarity with CI/CD pipelines and automated testing workflows.
• Experience with API testing and automation.
• Strong problem-solving and analytical skills.

Nice to have

• Experience with cloud environments (AWS/Azure).
• Familiarity with observability tools (Grafana, Prometheus).
• Experience with production traffic modeling and usage simulation.
• Exposure to AI/LLM-based tools for testing or analysis.

Tech stack (expected exposure)

• Performance tools: JMeter, Gatling, BlazeMeter
• Java or C#
• CI/CD tools (Jenkins or equivalent)
• Git/GitHub
• API tools (Postman or similar)
• Observability tools (Grafana or similar)
• Cloud platforms (AWS/Azure)

Req ID: 10553
Reporting into: Tech Manager, Engineering, CX 
Role Type: Individual Contributor 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.