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Credit and Collections Manager

USA - Sandy, UT

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Role Purpose

The Regional Credit and Collection Manager is responsible for managing an Americas debtor ledger, ensuring timely collection of outstanding invoices, minimizing credit risk, and fostering strong relationships with customers and internal stakeholders. This role is critical to maintaining healthy cash flow and supporting the overall financial stability of the organization.

Key Responsibilities

• Portfolio Management: Oversee a portfolio of customer accounts, ensuring prompt collection of outstanding invoices.
• Team Support: Collaborate with and support an offshore collections team to achieve collection targets.
• Debt Recovery: Proactively pursue overdue debts via phone, email, and written correspondence.
• Customer Relations: Build and maintain strong relationships with customers to resolve payment issues effectively.
• Risk Monitoring: Monitor customer accounts, identify potential risks, and escalate problem debts when necessary.
• Record Keeping: Maintain accurate and up-to-date records of all collection activities and communications.
• Cross-Functional Collaboration: Work closely with Sales, Customer Service, and Finance teams to resolve disputes and billing queries.
• Credit Assessment: Assist with credit checks and establish credit limits in accordance with company policy.
• Reporting: Produce regular debtor reports, including aged debt analysis and risk assessments.
• Month-End Support: Assist with month-end processes, including reconciliations and reporting.
 

Skills & Experience Required

• Minimum 5 years’ experience in a Credit Manager, Credit Analyst, or similar accounts receivable role.
• Strong understanding of credit control principles and Americas debt collection practices.
• Excellent communication and negotiation skills, with a professional and confident telephone manner.
• Proven ability to build rapport and maintain positive customer relationships while ensuring payment discipline.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities.
• Proficiency in MS Office (especially Excel); experience with ERP/accounting systems such as SAP, Oracle, Sage, or NetSuite is an advantage.
• Ability to work independently and collaboratively in a fast-paced environment.
 

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
 

Key Competencies

• Results-driven and target-focused.
• Confident, assertive, and resilient.
• Strong problem-solving and analytical skills.
• Collaborative team player.
• High integrity and commitment to compliance.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

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