Senior Compliance Specialist, Credential Support

Position Summary:

The Senior Compliance Specialist, Credential Support (internal title: Senior New Learner Compliancy Specialist, Credential Support) serves as the lead within the New Learner Compliancy team, providing guidance, oversight, and support while actively managing a cohort of learners. This role ensures compliance processes are consistently followed, contributes to the team’s overall compliance efforts, and supports team members during high-volume periods.

Role and Responsibilities:

• Acts as the team lead for New Learner Compliancy Specialists I–III, providing mentorship and guidance.
• Maintains direct responsibility for a cohort of learners, completing compliance tasks alongside team members.
• Manages mass communications to the learner population in collaboration with the leadership team across Academic Operations, ensuring timely and accurate updates regarding credentialing requirements.
• Assists collaborators with overflow during peak periods or absences to ensure timely completion of credentialing tasks.
• Escalates and resolves complex compliance issues in coordination with internal teams and third-party vendors.
• Monitors and ensures accurate documentation in credentialing systems for assigned learners.
• Participates in team meetings, training sessions, and continuous improvement initiatives.
• Serves as a subject matter expert for credentialing processes, policies, and system navigation.

Qualifications and Education Requirements:

• Bachelor’s degree from an accredited institution preferred.
• Minimum of three years’ experience in credentialing or related compliance roles.
• Demonstrated leadership and mentorship capabilities within a team environment.
• Strong written and verbal communication skills across multiple mediums (phone, email, text, conference calls).
• Ability to manage escalations and provide solutions efficiently.
• Proficiency in Microsoft Office and credentialing systems.

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.