Job Application for Learner Compliancy Assistant Manager, Credential Support at Nightingale Education Group

Position Summary:

The Learner Compliancy Assistant Manager, Credential Support provides strategic oversight and operational leadership for both the New Learner Compliancy and Learner Compliancy teams. This role ensures the consistent application of credentialing standards and compliance policies for existing learners across all courses and supervises the Learner Compliancy Supervisors. The Assistant Manager drives efficiency, monitors key compliance metrics, manages escalations, and supports the development of team capabilities to maintain high levels of learner compliance at scale.

Role and Responsibilities:

Oversees the work of Learner Compliancy specialists and supports their development and performance management.
Ensures consistent execution of compliance workflows across all learner populations, including extended-term courses such as BSN366 and BSN395.
Monitors and evaluates team KPIs to ensure compliance targets are met or exceeded.
Partners with Experiential Learning and Academic Operations leadership to implement process improvements and system enhancements.
Resolves escalated compliance issues that cannot be managed at the senior level with learners.
Develops and delivers organizational updates, team communications, and training initiatives to ensure knowledge of credentialing policies and processes.
Manages team scheduling, workload distribution, and resource allocation to maintain efficiency and coverage.
Participates in strategic planning and departmental initiatives to scale the credential support function for current and future learner populations.

Qualifications and Education Requirements:

Bachelor’s degree from an accredited institution is required.
Minimum 8 years of experience in compliance, credentialing, or related field, with at least 3 years in a supervisory or leadership role.
Proven experience managing multiple teams and overseeing large learner populations.
Strong analytical skills and experience with compliance metrics and reporting.
Exceptional communication, leadership, and collaboration skills.
Proficiency with Microsoft Office and credentialing systems required.

Budgeted Hiring Range

$66,000 - $70,000 USD

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.

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Which role do you typically take in team settings: leader, contributor, or coordinator? Why?

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You are required to complete a task that aligns with your role; however, you do not agree with it. How would you approach this situation?

What’s your process for adapting quickly to new tools or workflows (e.g., credentialing portals, tracking systems)? What do you do in the first week to become effective?

How do you ensure clear communication when you can’t meet face-to-face?

Please submit an audio recording for the following scenario: A learner is currently non-compliant in several categories, and the credentialing deadline is fast approaching! Submit an audio recording of a mock voicemail that you would leave this learner.*

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The College requires all new hires to attend two days of in-person organizational onboarding. This is referred to as New Collaborator Orientation (NCO) and is hosted at our headquarters in Salt Lake City, UT. The College will cover travel and accommodations. Are you able to make this commitment?

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In addition to NCO, the College hosts an annual conference called "Flame Forward!" that all faculty and staff are required to attend. This week-long event is also held in Salt Lake City, UT and is typically scheduled for the last week of August. The College will cover travel and accommodations. Are you able to make this commitment?

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Learner Compliancy Assistant Manager, Credential Support

Position Summary:

Role and Responsibilities:

Qualifications and Education Requirements:

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