Enrollment Services Specialist I

Position Summary:

The primary responsibilities of an Enrollment Services Specialist I are to support learners with enrollment processes, provide general guidance regarding academic requirements and schedules, and ensure accurate and timely completion of enrollment-related tasks. 

Role and Responsibilities:

• Provides guidance to learners regarding academic requirements, schedules, and graduation requirements 

• Refers learners to appropriate specialized staff for such issues as financial assistance, etc.  

• Assists learners who are voluntarily withdrawing from the College by providing process guidance and completing required paperwork 

• Provides consistent advising and outreach to learners throughout foundational courses  

• Facilitates the matriculation of learners from foundational courses into their chosen program 

• Responds to routine learner inquiries in a timely, professional, and accurate manner across communication channels 

• Maintains consistent availability and professionalism during assigned phone coverage responsibilities 

• Accurately and thoroughly documents all contacts with learners within the system of record 

• Follows established policies, procedures, and guidelines to ensure accuracy and compliance 

• Actively participates in team meetings including weekly meetings, 1:1s, trainings, etc. 

• Stays informed of updates to processes, deadlines, and requirements as communicated by leadership 

• Collaborates with team and communicates effectively to support learner needs 

• Maintains a working knowledge of institutional policies, program requirements, and the college catalog 

• Understands and adheres to FERPA regulations for the release of learner information 

 

Qualifications and Education Requirements:

• Some college experience required, bachelor’s degree preferred.
• 1-2 years of customer service, student services, higher education, or related experience.

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.