Services Manager, Quality Relations

Position Summary:

The Quality Relations Services Manager oversees the strategic and operational delivery of quality relations functions, including Specialist teams and Correspondence Specialists across Vendor Relations and Placements. This role ensures that all operational standards, learner-facing interactions, and vendor communications are executed with excellence, consistency, and alignment to organizational objectives. The Program Manager is responsible for supervising team leads, setting departmental goals, monitoring KPIs, and driving continuous improvement initiatives across all quality relations activities.

Role and Responsibilities:

• Provide leadership, coaching, and guidance to Specialists and Correspondence Specialists across multiple teams to ensure performance, development, and alignment with organizational priorities.
• Develop, implement, and maintain operational processes and best practices to standardize the quality of service delivery to learners, faculty, clinical sites, and vendors.
• Monitor, analyze, and report on key performance indicators for all quality relations teams, identifying trends, gaps, and opportunities for improvement.
• Oversee cross-functional initiatives, including onboarding, training, and support programs for new hires and existing collaborators.
• Partner with senior leadership to design and execute strategic plans that optimize team capacity, efficiency, and learner satisfaction.
• Serve as the primary escalation point for complex operational issues within Specialist and Correspondence Specialist teams.
• Ensure alignment of team activities with organizational compliance, experiential learning standards, and quality metrics.
• Drive continuous improvement initiatives by gathering insights from operational data, learner feedback, and stakeholder input.
• Collaborate with other departments (Credentialing, Vendor Relations, Placements) to ensure seamless service delivery and support for learners and faculty.

Qualifications and Education Requirements:

• Bachelor’s degree from an accredited institution required; Master’s degree preferred.
• Minimum of 5 years of experience in operational or program management, preferably in education, healthcare, or a related field.
• Demonstrated experience leading multi-functional teams and managing team performance.
• Strong analytical skills and experience using data to drive operational improvements.
• Excellent written and verbal communication skills, with the ability to influence and build strong relationships across all levels of the organization.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or workflow management systems.

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.