Learner Success Strategist I

Position Summary:

The Strategist I, Learner Success is a full-time remote position with set working hours of 10:00am – 6:00pm MST. The Strategist, Learner Success supports learners' program progression by providing strategies on overcoming barriers to completion, including interventions, as appropriate, for life challenges that arise and can create barriers to successful engagement with coursework. The Learner Success Strategist will create a culture of trust and connectedness across the College community to promote well-being and success for learners and alumni with learner retention, completion, and satisfaction as primary goals.

Role and Responsibilities:

• Serve as the Learner Success Strategist for their assigned caseload (may vary with changing function needs).
• Monitors the At-Risk report to provide additional support to learners who fall beneath prescribed benchmarks.
• Collaborates with local communities and organizations, including government agencies, to develop a pool of resources that align and coordinate various services for learners. 
• Acts as a liaison between functions to assist learners in connecting with the academic and non-academic supports needed to thrive inside and outside the classroom.
• Using a strategic and consultative coaching approach, asks high-impact questions to understand the learner’s top performance challenges (academic or personal), identify their root cause, co-create solutions, and implement a custom success plan designed to improve performance and help learners reach their short-term/long-term academic, personal, and professional goals.
• Accurately documents interactions with learners and demonstrates consistent follow-through and supportive engagement with resolving learner barriers.
• Evaluates and refines procedures or devises new ways to improve efficacy.
• Engages with all assigned learners each semester and provides coaching on goal setting, academic success skills, and utilizing appropriate academic resources. 
• Challenges and supports learners in their personal and academic growth and development throughout their time at Nightingale College.
• Participates in the Learner Success Series to support engagement of the program.
• Participates in the successful implementation of functional projects as they arise.

Qualifications and Education Requirements:

• A Master’s Degree from an accredited institution is required, area of expertise in counseling, social work, higher education, psychology, or other human services-related field is required.
• Demonstrated proficiency in the use of Microsoft Office Suite is required.
• Demonstrated experience in higher education, counseling, or social work preferred.
• Demonstrated experience in documentation of case management is preferred.

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.