Writing Center Learner Labs Manager

About the Role

The Manager, Learner Labs is a strategic leader who owns the vision, performance, and growth of Nightingale's academic support labs — including the Writing Center, Math Lab, and future learner resource programs. This is a people leadership role at its core: you'll guide a team of academic staff (including Assistant Professors), shape how learners access support, and drive measurable outcomes that connect directly to learner success and persistence.

If you're energized by building systems, developing people, and making academic support more equitable and effective — this role was designed for you.

What You'll Do

Strategic Leadership

• Own the vision, roadmap, and annual priorities for learner labs in alignment with broader Learner Resources goals
• Translate institutional strategy into lab-level initiatives, outcomes, and performance measures
• Lead the design, launch, evaluation, and scaling of learner lab programs and delivery models

People Leadership

• Directly supervise, coach, and manage performance for learner lab staff and faculty
• Set expectations for instructional quality, learner engagement, and workload
• Lead hiring, onboarding, and professional development for your team
• Oversee scheduling and capacity planning across all labs

Operations & Quality

• Own learner lab performance metrics and accountability for outcomes
• Implement quality assurance processes to ensure consistency, equity, and effectiveness
• Ensure compliant, learner-centered operations across all lab services
• Present performance updates, insights, and recommendations to senior leadership

Cross-Functional Partnership

• Collaborate with faculty, learner success teams, and other functions to address learner needs and improve persistence and completion rates
• Represent learner labs in institutional projects and working groups
• Ensure learners are consistently informed about available resources and support pathways

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What You Bring

Minimum Qualifications

• Master's degree from an accredited institution
• At least 2 years of experience in an educational environment
• Proficiency in web-based communication platforms and Microsoft tools
• Familiarity with virtual reference services (chat, email, videoconferencing)

Preferred Qualifications

• 2+ years of supervisory experience
• Experience in resource or curriculum development
• Background in teaching, tutoring, or coaching

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Why Nightingale

At Nightingale, we don't use the word "community" lightly. Our Core 7 Framework — grounded in Evolvitude™, Collaboration, and Innovative Design — shapes how we show up for each other and for learners every single day. We believe in growth mindset, radical transparency, and building environments where every person belongs.

This is a fully remote role with the flexibility you need and the community you want. You'll have real ownership, real impact, and a team that's genuinely invested in your growth.

 

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.