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Admissions Operations Coordinator

Remote

About the Role

Nightingale College is looking for a Coordinator, Admissions Operations to be a first point of contact for the students who will one day become the nurses our communities depend on. This role sits right at the intersection of hospitality and precision: you'll be the warm, reliable voice prospective and current students hear when they reach out, and the meticulous eye that keeps our admissions data and documentation audit-ready.

If you love bringing order to detail, genuinely enjoy helping people navigate a big decision, and want your day-to-day work to ladder up to something bigger than a to-do list, this is a great fit.

What You'll Do

  • Responds promptly to incoming lead communications (calls, emails, web appointments, and voicemails), delivering high-quality customer service. 
  • Serves as a first point of contact for prospective students and current students, ensuring accurate information sharing and full FERPA compliance. 
  • Collaborates cross-functionally to keep contact information and student records up to date, supporting smooth communication and student engagement. 
  • Accurately enters and maintains data in the learner management system (LMS) and customer relationship management (CRM) platforms in real-time. 
  • Identifies and merges duplicate records in the LMS and CRM systems, improving data accuracy and operational efficiency. 
  • Processes student applications, enrollment updates, payments, and refunds, ensuring compliance with policies and timelines. 
  • Audits new student documentation to ensure completeness and compliance with accreditation standards. 
  • Provides a daily activity report (DAR). 
  • Identifies and makes recommendations on areas of improvement in processes or policies. 
  • Supports cross-functional projects, demonstrating flexibility and a willingness to learn beyond core responsibilities, as they arise. 

Schedule and Hours

  • Standard hours begin no earlier than 8:30 AM local time (9:00 AM for Eastern time zone employees) and run until 5:00 PM local time (5:30 PM for Eastern time zone employees)
  • One late-night shift per week: Eastern/Central time zones extend to 8:00 PM local time; Mountain/Pacific time zones extend to 7:00 PM local time
  • Occasional Saturday coverage from 9:00 AM to 1:00 PM local time; when scheduled, employees receive a 4-hour adjustment by working a half-day on Tuesday or Thursday that week
  • Schedule is subject to change based on business needs

What You Bring

  • High School Diploma or General Equivalency Diploma (GED) is required. 
  • Demonstrated experience in college admissions, data entry, or customer service is preferred. 
  • Demonstrated proficiency in Microsoft Office. 

Why Nightingale

Every application you process, every record you clean up, and every document you audit moves a future nurse one step closer to the workforce. At Nightingale, we believe education is one of the most powerful levers for closing health equity gaps, and Admissions Operations is where that belief meets daily execution.

Budgeted Hiring Range

$25 - $25 USD

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.

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