Senior Director, Operations

Location: NYC (Chelsea) | Onsite, 5 days per week

About the Role

The Senior Director of Operations plays an important role in supporting practice leadership across all Nightingale practices, with a strong focus on existing practices and a close partnership with the leadership team. The ideal candidate is a resourceful and analytical professional with experience in healthcare operations or related fields, such as healthcare technology, consulting, or practice management services.

This role requires strong problem-solving abilities, foresight to anticipate challenges, and the skill to develop effective and practical solutions in a fast-moving environment. The Senior Director will work closely with leadership to advance initiatives that strengthen hospital operations, enhance efficiency, and support Nightingale's long-term growth.

Key Responsibilities

Practice Support:

• Partner with practice leaders to evaluate and improve daily operations
• Collaborate with Finance, HR, and Marketing to resolve issues, track progress, and ensure hospital needs are met
• Analyze workflows, identify inefficiencies, and design practical solutions
• Use reporting and data analysis to support recommendations
• Provide support during new hospital openings by assisting with onboarding, system setup, workflow development, and troubleshooting as needed

Leadership Projects & Reporting:

• Manage operations projects on behalf of the Nightingale leadership team
• Support cross-functional initiatives that drive efficiency, growth, and consistency across the hospital network
• Develop reports and presentations that translate operational data into actionable insights
• Track hospital and project performance metrics to support decision-making
• Partner with Finance, HR, Marketing, and Facilities to align hospital needs with broader organizational goals

Qualifications

Education:

• Bachelor’s degree
• Advanced education or certifications such as MBA, MHA, DVM or CVPM are a plus

Required Qualifications:

• 5+ years Leadership experience in veterinary hospital operations, healthcare administration, or related industries such as healthcare technology, consulting, or practice management service firms
• Demonstrated leadership experience with a strong track record of driving operational improvement and managing complex projects
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, reporting) and PowerPoint (executive-level presentations, reporting decks)
• Proven ability to analyze data, identify trends, and present actionable recommendations to senior leadership
• Strong problem-solving, organizational, and strategic thinking skills
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build trust and collaborate across diverse teams

Preferred Qualifications:

• Experience with veterinary software such as ezyVet, VetRadar, or other EMR/PACS systems
• Experience leading cross-functional projects from planning to execution, with the ability to manage competing priorities and timelines
• Familiarity with healthcare compliance standards, client experience initiatives, or veterinary practice management software
• Formal training or certifications in project management (e.g., PMP, Lean Six Sigma)
• Background in healthcare or veterinary practice launches or operational expansions

What We Offer:

• The salary range for this role is: $150,000-$180,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies
• Comprehensive medical, dental and vision coverage
• FSA/HSA
• Generous paid time off
• 401(k) with a company match
• Paid Parental Leave
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance 

Work Environment

• This is a highly-visible in-office role primarily based in our Chelsea Headquarters in NYC
• Travel required for hospital openings and regular practice visits

Come As You Are

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.