Veterinary Launch Operations Associate

Who We Are:

Nightingale Veterinary Partners is a fast-growing family of veterinary practices, headquartered in New York City. The organization includes practices in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts and Florida.

We are building a company focused on clinical excellence, sustainable growth, and long-term value creation. As we continue to scale, we are seeking an IT Generalist who wants to play a meaningful role in helping shape the future of the organization.

We are hiring a Launch Operations Associate to support the opening of new veterinary practices and provide regular coverage at our existing hospitals.

This junior-level, hands-on role requires previous veterinary hospital experience. During a launch, this person will typically spend four to six weeks onsite preparing the hospital and supporting the team through go-live. When not assigned to a launch, they will work regular shifts at our existing practices.

The role requires out of state travel, including overnight stays several times per year.

What Success Looks Like

The Launch Operations Associate helps make sure new hospitals are organized, stocked, tested, and ready for the team and clients. The right person will notice what needs to be done, keep track of details, work well with others, and communicate quickly when something needs additional support.

Launch Support

• Receive, unpack, organize, and track equipment and supplies
• Match packing slips to purchase orders and report missing or damaged items
• Stage equipment and supplies in the correct rooms and keep work areas organized
• Maintain a punch list and track outstanding items
• Coordinate with delivery drivers, vendors, and installers
• Take photos, document issues, and follow up on incomplete work
• Prepare rooms, workstations, and supplies before staff arrive

Go-Live Support

• Help staff set up and log in
• Answer basic questions about supplies, rooms, and equipment
• Restock supplies and test labels, barcodes, phones, printers, and payment terminals
• Escalate operational issues as they arise

Existing Hospital Support

• When not assigned to a launch, work regular shifts at existing veterinary hospitals based on staffing and operational needs.

Basic Systems Support: This is not an IT role, but the associate will assist with basic setup and testing.

• Test logins, printers, phones, scanners, tablets, internet, email, shared drives, and payment terminals
• Confirm basic ezyVet functions, templates, permissions, and printing
• Troubleshoot simple issues, open support tickets, and escalate problems as needed

Qualifications

• Previous veterinary hospital experience is required
• Experience as a veterinary assistant, technician, client service representative, or similar role is preferred
• Strong organization, follow-through, and communication skills
• Comfortable with physical, administrative, and basic technical tasks
• Able to work independently and manage changing priorities
• Comfortable traveling and working early mornings, evenings, or weekends

Requirements

• Ability to stand and walk for extended periods
• Ability to unpack, move, and organize equipment and supplies
• Ability to lift up to 40 pounds
• Reliable transportation

What We Offer:

• The salary range for this role is: $58,000-$65,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies
• Comprehensive medical, dental and vision coverage
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Paid Parental Leave
• Scrub Allowance
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.