Salesforce Program Analyst

Are you excited about working on groundbreaking, impactful projects using the latest technology?  Do you want to be a part of a high-performance team? Then you belong with us!

We are looking for a Salesforce Program Analyst to join our team and drive the success of our client Salesforce initiatives. In this role, you will serve as a bridge between business needs and technical solutions, ensuring that our client’s Salesforce platforms are aligned with organizational goals. As a Salesforce Program Analyst, you will gather requirements, design solutions, manage projects, and oversee the implementation of Salesforce enhancements and integrations. This role requires a blend of strategic thinking, analytical skills, and project management expertise.

Key Responsibilities:

• Requirements Gathering: Collaborate with business stakeholders, including sales, marketing, customer service, and other departments, to identify and document business requirements, pain points, and opportunities for improvement within the Salesforce platform.
• Solution Design: Develop scalable and efficient Salesforce solutions that address business needs, optimize workflows, and enhance user experience. This includes configuring Salesforce features, custom objects, and workflows.
• Project Management: Lead end-to-end Salesforce projects, from planning and requirements gathering through implementation, testing, and deployment. Ensure projects are delivered on time, within scope, and within budget.
• Stakeholder Communication: Act as the primary point of contact for Salesforce projects, providing regular updates to stakeholders, managing expectations, and facilitating communication between business and technical teams.
• Training and Support: Provide training and support to Salesforce users, creating documentation, conducting workshops, and troubleshooting issues to maximize user adoption and satisfaction.
• Continuous Improvement: Stay up-to-date with Salesforce best practices, new releases, and emerging trends. Proactively recommend and implement improvements to the Salesforce environment to enhance business processes.
• Reporting and Analysis: Generate and analyze reports and dashboards to provide actionable insights for business decision-making and performance tracking.

Qualifications:

• Proven experience as a Business Analyst, Program Manager, or similar role, with a focus on Salesforce projects.
• In-depth knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and custom applications.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst, Salesforce Platform App Builder) are highly desirable.
• Experience with Agile or other project management methodologies is a plus.

About Nimble Gravity

Nimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. At Nimble Gravity, we leverage cutting-edge Data Science and Generative AI technologies to transform challenges into growth opportunities. We love solving hard problems and believe the right data can transform and propel any organization forward.

Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.