Solutions Engineer

About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

About the Role 

As a Solutions Engineer at NinjaOne, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side.  

You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.  

Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilise our products. 

Location – Hybrid - Sydney, Australia - Monday, Wednesday, and Friday in office.  

What You’ll be Doing 

• Prepare and deliver technical presentations that explain our products or services to customers and prospects 
• Guide our customers through the implementation of the NinjaOne solution 
• Work closely with our sales teams to understand customer requirements and provide sales support 
• Partner with our account management department to meet the needs of our existing customer 
• Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities 
• Take initiative and provide prompt, accurate follow-up to tickets and support call 
• Troubleshoot Window
• Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimise cycle time for problem resolution, and make improvements for future release
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
• Actively participate in the design of our consulting processes 

About You 

• 2+ Years’ experience as a Sales/Solutions/Pre-sales Engineer 
• Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac 
• You exercise sound judgment and prioritise based on customer impact 
• As a lifelong learner you are adaptable to new technologies and embrace change 
• Polished verbal and written communication skills that deliver messages with a customer first mindset 
• You skilfully build and maintain relationships, both in-person and virtually 
• You can work independently and with a team in a global environment 
• Ability to efficiently multi-task with several tools, work independently and prioritise tasks, honour rules of engagement, and follow policies, processes, and procedures 
• You are highly organised 
• Driven and Self-motivated you set the pace for yourself and others around you 
• Customers, clients, and teammates see you as a problem solver that brings all the details to the solution 
• Bachelor’s degree preferred, but not required 

What You’ll Love  

• We are a collaborative, kind, and curious community.  
• We honour your flexibility needs with full-time work that is hybrid remote. 
• We prioritise your work-life balance.
• We reward your work with opportunity for growth and advancement. 

Additional Information

Applicants must hold valid working rights in Australia at the time of application. We are unable to provide visa sponsorship for this role.

We are an equal opportunity employer in accordance with Australia's Fair Work Act 2009 and the Australian Human Rights Commission Act 1986 (including the Age Discrimination Act 2004, Disability Discrimination Act 1992, Racial Discrimination Act 1975, and Sex Discrimination Act 1984). All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Candidate Privacy
When you apply, NinjaOne collects and uses your personal information to review your application and manage the hiring process. To learn how we use, store, and protect your data, and what your rights are, please read our Candidate Privacy Policy at https://www.ninjaone.com/candidate-privacy-policy.