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Sr. Trading Operations Associate - Bilingual - English and Spanish/French/Portuguese

Chicago

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.  

Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last 5 years alone, our user base has grown by 400% to over 2 million users and we have become the number one rated futures brokerage worldwide. 

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.  

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. 

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.  

As a Senior Trading Operations Associate at NinjaTrader, you will work with a team of talented Trade Desk, Operations and Risk Management team members to provide trade-related assistance to our brokerage customers via world class, timely email and phone support. The ideal candidate can adapt to fluctuating volatility within the markets – able to seamlessly move between a fast-paced and slow-paced environment.  

In this role, you will:

  • Manage customer trade positions and perform trading operations risk management functions, including supporting post trade allocations, review and approve treasury requests, and set-up risk parameters for customers
  • Work in a fast-paced trading environment with daily interaction across multiple business units (Compliance, AML, Engineering, Treasury)
  • Identify Trading Operational control gaps and suggest process improvements
  • Respond to inquiries from customers, exchanges, and regulatory agencies
  • Monitor market trends, analyze data, and identify opportunities for proactive risk mitigation
  • Perform general trading surveillance reviews, with a focus on potential market manipulation and disruption
  • Monitor and evaluate trading performance, identifying areas for improvement and implementing necessary changes
  • Manage everyday customers’ trading activity while being flexible for special bookings, allocations, FX trades, among other daily activities
  • Discover and resolve trade breaks, perform end of day checks, and process commission discrepancies and adjustments, as needed
  • Stay up to date with industry developments, market conditions, and regulatory changes that may impact trading activities
  • Maintain a regular understanding of new Exchange Product offerings, including contract specifications and changing margin requirements
  • Review and support contract expiration processing with a focus on ensuring the firm does not incur unwanted assignments
  • Develop and maintain trading policies, procedures, and controls to ensure compliance and mitigate operational risks

Key Job Requirements:

  • Preferred bachelor’s degree in finance or related field
  • 1+ years in a Trading Operations, Risk or similar position
  • Strong Microsoft office skills with an advanced skillset in excel and managing large datasets 
  • Tech savvy and able to troubleshoot computer issues directly with clients
  • Comfortable learning our proprietary trading software
  • Excellent written and verbal communication skills
  • Ability to thrive in a team environment and willing to help in any situation
  • Detail oriented, even while multi-tasking
  • Positive attitude and eager to learn
  • Willing and able to work alternate shifts when necessary (2nd, 3rd)
  • Perform other duties, strategic projects and responsibilities as assigned
  • Ability to work well with others and across functions (new accounts, support and customer service, marketing, finance, etc.)

Bonus Points for:

  • Strong interest in financial markets - prior experience is a plus
  • Foreign language - Preferably Spanish, Portuguese or French

Our Core Benefits Include:

  • Hybrid Schedule with Extra Remote Flexibility (Totalling over 55% remote time)
  • Generous PTO
  • 7 Paid Holidays Annually + 5 Conditional Holidays Annually
  • 1 Service Day Annually
  • 401k with 3.5% Company Match
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance Covered 100% by NinjaTrader
  • Flexible Spending Accounts for Transit and Parking
  • Gym Membership

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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