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Technical Account Manager, NT Connect

Chicago or Remote*

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JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.  

Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last five years alone, our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide. 

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.  

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. 

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.  

What you'll do:

NinjaTrader is seeking a Technical Account Manager (TAM) to lead the technical success of our NT Connect partners. This role blends strategic account ownership with hands-on solution engineering, ensuring seamless onboarding, integration, and ongoing support for introducing brokers and other key B2B partners.

You will act as the trusted technical advisor and single point of contact, managing complex integrations and relationships across the partner lifecycle—from activation through scale and continuous optimization.

In this role you will:

  • Act as the primary pre and post-sale technical contact for a portfolio of strategic NT Connect partners
  • Guide partners through technical onboarding, integration, adoption, and ongoing success with NinjaTrader’s APIs, platform, and services
  • Translate business requirements into technical solutions that align with our infrastructure and capabilities
  • Provide hands-on support for platform configuration, data mapping, API usage, and reporting setup
  • Diagnose and resolve complex technical issues by coordinating with Engineering, Product, and Operations teams while keeping partners informed
  • Create and maintain technical onboarding documentation, integration guides, and technical FAQs to streamline activation and reduce friction
  • Translate partner needs and goals into prioritized product requirements and collaborate closely with Product and Engineering to influence roadmap development
  • Work closely with Sales and Partner Onboarding to deliver compelling, technically sound presentations and product walkthroughs
  • Track account health indicators, proactively flag risks or bottlenecks, and surface expansion opportunities
  • Serve as both an external champion for partners and an internal advocate ensuring NT Connect delivers long-term success

What you'll need:

  • 5+ years in a technical customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Technical Program Manager, or Technical Product Manager) in a SaaS, fintech, or trading context
  • Proven track record managing complex B2B relationships and delivering successful outcomes across technical and business stakeholders
  • Strong technical acumen with deep familiarity in RESTful APIs, OAuth, JSON, WebSockets, and cloud platforms (AWS, GCP, or Azure)
  • Ability to distill complex technical systems into simplified, actionable requirements for partners
  • Excellent written and verbal communication skills tailored to both technical and non-technical audiences
  • Strong organizational skills with experience managing multiple projects in fast-paced, Agile environments

Bonus points for:

  • Background in trading platforms, brokerage systems, or market data integrations
  • Comfort with scripting (Python, JavaScript) for debugging, proofs of concept, or light automation
  • Experience building PRDs or technical requirements to bridge partner needs and product capabilities

Compensation:

The salary range for this role will be $120,000.00 - $135,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, New York, North Carolina, Ohio, Oregon, South Carolina, Texas, Utah, Virginia, Washington, Washington D.C., Wisconsin, New Jersey, Pennsylvania.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

  • 20 additional flex remote days annually
  • 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

  • Generous PTO
  • 7 Paid Holidays Annually + 5 Conditional Holidays Annually
  • 1 Service Day Annually
  • 401k with 3.5% Company Match
  • Paid Parental Bonding Leave
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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