Senior Customer Success Engineer

At Nirmata, our mission is to accelerate adoption of cloud native technologies for enterprises. We believe that software can radically transform the world and are building a solution to help enterprises deliver and operate mission critical software at scale. Nirmata is an AI powered Kubernetes governance platform.

About the Role:

We believe the future of AI won’t be unlocked by bigger models alone — it will be unlocked by better platforms. Nirmata is pioneering AI Platform Engineering, building the guardrails and infrastructure that make enterprise AI adoption secure, scalable, and unstoppable. As a Senior Solutions Architect, you’ll help customers put this vision into practice: solving real-world challenges, guiding them on their AI journey, and shaping the foundations of a new technology era.
As the creators of Kyverno, the CNCF-graduated open-source policy engine trusted by thousands of enterprises, Nirmata has already redefined how organizations approach governance and policy as code. Now, we’re combining that proven foundation with AI-driven automation to deliver the secure, compliant, and resilient platforms that enterprises need to thrive in the AI era.

This is more than a role — it’s a chance to join a fast-moving team on the rare 0→1 journey, where your work will directly shape a new category, influence the success of industry leaders, and leave a lasting mark on the future of AI.

Responsibilities:

• You're the architect and the builder. You'll verify and implement the technical designs that solve customer problems.

• Be a force multiplier for enterprises. You'll provide the design and operational solutions that drive large-scale container adoption.

• Become a trusted partner. You'll understand the customer's world and align our technical delivery directly to their business model and needs.

• Forge relationships at every level. You'll build and nurture key relationships with stakeholders up to the director level.

• Lead the charge. You'll take the lead on key customer initiatives, architecting solutions that meet their business requirements head-on.

• Own the resolution. When escalations happen, you’re the one who works with customers and engineering to resolve critical issues and ensure satisfaction.

• Teach and empower. You'll educate customers, create clear documentation, and spread the knowledge.

• Automate everything you can. You're responsible for building the tools and automation needed for a smooth deployment process.

• Show them the value. You’ll help customers define, capture, and document the real financial value we provide.

• Scope the work. You'll define the scope for deployments and new integrations, working hand-in-hand with product and engineering teams.

• Stay in the know. You'll maintain expert-level knowledge of Nirmata, Kubernetes, virtualization, and other core technologies.

• Be the ear to the ground. You'll gather and maintain intelligence on customer's current and future plans.

• Be the voice of the customer. You'll provide clear, constructive product feedback to our engineering teams.

• Create the playbook. You'll help document best practices for deploying our solutions.

• Be the ultimate liaison. You're a front-line technical expert, bridging the gap between customers and our engineering and product teams.

Qualifications:

• You're an architect of success. With 6+ years of professional experience under your belt, you've built a career around guiding customers to victory. A Bachelor's in Computer Science (or equivalent real-world expertise) is your foundation.

• You've mastered the containerized universe. Kubernetes, containers, and their runtimes are your home turf, and you have the hands-on experience to prove it.

• DevOps is your second language. You're fluent in methodologies, tools, and automation, and you know how to leverage them to create seamless workflows.

• You're a Linux wiz. Administering and managing Linux OS is second nature to you.

• Security isn't an afterthought—it's your expertise. You're well-versed in Kubernetes security and/or Policy-as-Code.

• You automate everything. Shell scripting and Python are your go-to tools for building elegant, automated solutions.

• You've built and secured platforms. You have a history of helping organizations standardize and secure their internal development environments.

• You're a solutions innovator. You can take what you've learned and apply it to develop groundbreaking new products.

• You see the bigger picture. You have a detailed understanding of the architectural dependencies within a customer's IT environment.

• You're a trusted advisor. You can confidently communicate with senior leaders, both internal and external, representing the professionalism of the team.

• You own the customer relationship. You're an expert at managing accounts and aligning with customer priorities to drive their success.

• You thrive on complexity. You can diagnose multi-technology problems to their root cause and adapt your consulting style to any situation, all while spotting opportunities to expand our partnership.

• You're a technical generalist. You can navigate and manage complex integrations across multiple technical disciplines.

Benefits: Comprehensive health coverage including medical, dental, and vision; Equity awards; Flexible time off.

ABOUT NIRMATA

Nirmata empowers organizations to innovate rapidly without compromising security or compliance. With Gartner forecasting that 99% of cloud security failures will result from misconfigurations by 2027, Nirmata's policy-as-code platform offers a proactive solution. Nirmata's highly customizable policies seamlessly integrate with your cloud-native environments, ensuring robust governance and security at scale. Trusted by top financial institutions and global enterprises—and with over 3.2 billion downloads of Kyverno, Nirmata's open source policy engine —Kyverno simplifies compliance, mitigates risk, and accelerates the enterprise journey to secure innovation.

Nirmata’s success is built on the diverse contributions of its employees. We're committed to an inclusive workplace where everyone's perspective is valued, and we do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All application information will be kept confidential in accordance with EEO guidelines.

Nirmata uses E-Verify for US-based roles, confirming work authorization after a job offer is accepted and the I-9 is completed. If E-Verify can't confirm authorization, we'll provide instructions on contacting DHS or SSA before any action is taken. See the Notice of Right to Work for details.

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