Production Scheduler (Production Support)

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.

Summary   

As a Production Scheduler, you’ll be the point of contact for our Members when it comes to their production schedule. This position works closely with the Print Services (AMS) Support teams, Lake St. Louis (LSL) Warehouse personnel, and the Production (Mailroom) team. You will be responsible for collecting and coordinating production run sheets to be used and followed by the LSL mailroom for printing and inserting specific jobs. In addition, you’ll be responsible for the audit and accuracy of all month-end billing charges.

This position reports to our Lake Saint Louis office and will be on-site five days a week.

Primary Responsibilities: 

• Produce and maintain the daily Print Services schedule for all production jobs  

• Schedule/edit jobs for NISC Members in the Print Services (AMS) calendar  

• Attach insert information and date information for verification to each specific print job 

• Assist in answering Member ACD calls and emails regarding scheduling, and other Print Services items 

• Assist in maintaining information for all inserts in the Print Services (AMS) calendar 

• Follow up on questions regarding billing charges from NISC Members 

• Review production reports from the previous day for verification of job process 

• Log calls in Ring Central 

• Maintain Print Services (AMS) Schedule cases in Service Center 

• Work with Print Services (AMS) Support and Production (Mailroom) teams to review daily scheduled jobs 

• Record all special mailings processed and store in database 

• Assist in auditing month-end billing 

• Assist with postage refunds 

• Commitment to NISC’s Shared Values. 

• Other duties as assigned.  

Knowledge, Skills & Abilities Preferred:   

• Basic understanding of business-related software applications and services. 

• Clear and effective verbal and written communication skills. 

• Ability to engage professionally and constructively with both internal and external customers. 

• Ability to work independently and communicate effectively with internal and external contacts 

• Proactive mindset with a strong sense of responsibility and ownership. 

• Competence in conducting research and resolving issues. 

• Strong ability to manage multiple tasks concurrently while maintaining efficiency. 

• Strong organizational skills with the ability to prioritize competing demands.  

• Strong attention to detail and accuracy.  

• Strong PC skills, including but not limited to, Microsoft Word and Excel.  

Education Preferred:  

Associate’s degree or 1+ years related experience    

Minimum Physical Requirements:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, walk to and from our warehouse often, and operate computer keyboards or office equipment.   

Disclaimer:   

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.