Solutions Specialist - Engineering & Operations

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team. 

Solutions Specialist – Engineering & Operations:  

This technical opening on our Member Sales Team handles upsells of complex engineering and operations solutions to our Member owners.  This position is viewed as a subject matter expert and trusted advisor by our Members and requires some experience with NISC’s engineering and operations solutions – Mapping & Staking, Work Management, Consumer Analytics or Provisioning.  This role requires someone with a strong technical acumen to foresee the technological advancements in the utility and broadband industries.    

As a Solutions Specialist, you will work very closely with the Sales Operations, Account Management, Product, Professional Service and Marketing teams and have frequent contact with Members to deliver sales support solutions. You are responsible for providing proposals, demonstrations and your expertise as to the best path forward for our Members. Additionally, you will serve as a resource for Members for detailed product questions and must be able to eventually operate under minimal supervision with wide latitude for independent actions.  This position reports to the Team Lead, Member Sales. 

Essential Duties:  

• Manage the upsell sales process for current Members on assigned technical NISC software and service solutions.
• Monitor, research and follow up with leads for assigned solutions.
• Prepare and deliver proposals for assigned solutions.
• Deliver high to medium-level software demonstrations as requested as part of, but not limited to, retention efforts, upsells and new Member sales.
• Follow and update standard operating procedures for each assigned solution.
• Work and coordinate with Professional Services, Sales Managers, Account Managers and Management on data analysis, reporting, opportunities, etc. as needed or requested.
• Utilize Salesforce for the creation, updating, closing and reporting of sales opportunities.  
• Create, track and update internal Service Center cases.
• Work and coordinate with internal stakeholders in the execution of marketing campaigns on assigned solutions as needed.
• Coordinate with internal stakeholders to help bring new products to market.  
• Opportunity to represent NISC at industry conferences.
• Other duties as assigned.
• Commitment to NISC’s Shared Values. 

Knowledge, Skills & Abilities Preferred: 

• Knowledge of NISC’s Mapping & Staking, Work Management, Consumer Analytics or Provisioning software solutions. 
• Knowledge of the broadband and utility industries and foreseeable technological advances.
• Basic level ability to demonstrate initiative and accountability.
• Basic level understanding of CRM and Salesforce systems.
• Strong verbal and written communication skills.
• Strong presentation skills.
• Ability to actively listen.
• Excellent telephone etiquette and the ability to deal effectively with Member/Customers.
• Strong ability to organize and prioritize.
• Strong ability to interact in a positive manner with internal and external contacts.
• Strong ability to demonstrate professionalism.
• Ability to travel as often as necessary to meet the goals and objectives of the position. 

Education Preferred: 

• Bachelor’s Degree in a technical-related field or cooperative equivalent experience. 

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.