Systems Administrator I - Technical Support (Windows OS, Linux OS)
Company Overview:
For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 1,200+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team.
Our Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service.
Position Overview:
Essential Functions:
The Systems Administrator I is responsible for performing the following essential functions to ensure effective administration and support of enterprise technology systems:
- Maintain and upgrade applications, servers, and associated systems to ensure optimal performance and reliability.
- Build, deploy, configure, install, and update internal systems while troubleshooting issues to maximize uptime.
- Install, configure, maintain, and troubleshoot operating systems, software, and applications.
- Address technical support requests that fall outside the scope of standard support teams.
- Troubleshoot application errors and collaborate with third-party vendors to achieve resolution.
- Monitor and maintain system operations, including user authentication, permissions, security access, and name records.
- Resolve system issues by identifying root causes and implementing effective solutions while supporting end users and technical staff.
- Collaborate with Systems Administrators and IT team members on the implementation of new systems, technologies, and infrastructure initiatives.
- Evaluate system requirements and recommend hardware and infrastructure configurations based on business, security, performance, and scalability needs.
- Perform application administration activities including creating, modifying, and removing users, managing security access, and optimizing remote access solutions.
- Support help desk operations by resolving technical issues and escalated support tickets in a timely manner.
- Research, diagnose, and resolve technical issues using internal and external knowledge resources.
- Confirm issue resolutions with end users and identify opportunities to reduce repeat incidents.
- Create, maintain, debug, and document scripts and automation tools that support operational and project-based activities.
- Implement and enforce security measures to protect systems, applications, and organizational data.
- Conduct security audits, address vulnerabilities, and apply security patches and updates in a timely manner.
- Implement and manage backup and disaster recovery processes and maintain related documentation.
- Monitor system performance, conduct performance tuning activities, and assist with capacity planning efforts.
- Test and validate backup systems to ensure data integrity and recovery readiness.
- Maintain accurate records related to service requests, issue resolution, and system administration procedures.
- Create and maintain documentation, guides, and procedures related to system configurations, troubleshooting, and administration.
- Monitor resource utilization and recommend future infrastructure capacity requirements.
- Stay current on systems administration trends, technologies, tools, and best practices and apply knowledge to continuous improvement efforts.
- Leverage innovative thinking and continuous improvement practices to enhance system reliability, efficiency, and security.
- Represent NISC at conferences, training events, and networking opportunities as needed.
- Travel as required.
- Other duties as assigned.
Desired Experience and Skills:
- 2+ years of relevant experience in a technical support role, systems administration, server administration, infrastructure support or related technology role preferred.
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Understanding of enterprise operating systems and their administration.
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Knowledge of network monitoring systems and infrastructure management tools.
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Basic understanding of enterprise infrastructure and technology interdependencies.
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Familiarity with networking concepts, protocols, and network topology.
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Knowledge of systems administration principles and troubleshooting methodologies.
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Familiarity with virtualization technologies such as VMware, Hyper-V, or similar platforms.
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Knowledge of storage administration concepts and best practices.
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Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
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Strong analytical, critical thinking, and problem-solving capabilities.
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Excellent written and verbal communication skills.
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Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
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Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
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Adaptable and responsive to changing technologies, priorities, and business needs.
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Solution-oriented mindset with a proactive approach to learning and continuous improvement.
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Ability to collaborate effectively with technical and non-technical stakeholders.
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Commitment to NISC's Statement of Shared Values.
Work Schedule:
Hybrid from the following office location:
- Atlanta, GA
Hybrid Schedule: Minimum of working 2 days per week out of an office location and ability to work up to all 5 days a week from an office location.
- Required Days from an Office Location: Tuesday and Wednesday.
Standard Daily Hours:
- During Training: Monday - Friday; 8:00-5:00pm ET
- Standard Daily Hours After Training: 9:00-6:00pm ET
- Post-training Requirement: Rotating after-hours support coverage with an associated pay incentive.
NISC’s Shared Values & Competencies:
We’re a cooperative, which means we’re owned by the Members we serve. It also means that our focus is on taking care of our Members and our employees, rather than having a big bottom line. Quality service and innovative technology starts with happy and dedicated employees. Join our team and learn for yourself what sets NISC apart.
- Integrity – We are committed to doing the right thing – always.
- Relationships – We are committed to building and preserving lasting relationships.
- Innovation – We promote the spirit of creativity and champion new ideas.
- Teamwork – We exemplify the cooperative spirit by working together.
- Empowerment – We believe individuals have the power to make a difference.
- Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.
Benefits:
- Medical, Dental and Vision Insurance.
- Health Savings Account (HSA) with $100 monthly contributions from NISC.
- Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.
- Dependent Care Flexible Spending Account (FSA) thru Paylocity.
- Fully covered life insurance up to x3 annual base salary.
- Fully covered short- and long-term disability.
- 401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.
- PTO accrual levels dependent on years of service, 120 Life Leave Event hours, 9 paid holidays and an annual holiday week.
- $2,500 Interest-FREE technology loan program.
- $25,000 employee educational assistance program.
- Volunteer, Wellness, Family Events and other employee fun supplied by our committees.
- Employee Assistance Program; assisting employees and dependents with virtually any life event.
- Benevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships.
Education Preferred:
Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or related field.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
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