Lead Product Manager - Live Ops

Who We Are:

At NaturalMotion, we make games that wow people. We innovate to create previously impossible experiences that would not exist without us. We take pride in making titles that reach a large audience and creating communities that last. For the past seven years, NaturalMotion Studios has been named one of the Best Places to Work in the UK games industry by gamesindustry.biz. We are proudly part of the Zynga & Take-Two Interactive family.

We're seeking a dynamic and experienced Live Ops Lead Product Manager to ignite our games with a constant stream of exciting content and engaging experiences. You'll be the architect of our Live Ops strategy, crafting a vibrant calendar of events, seasons, and promotions designed to surprise and delight our players while driving both engagement and monetization. This role is about running the game, optimizing the player’s experience, and creating a constant sense of surprise and delight for our players.

Main Responsibilities

• As a Live Ops Lead Product Manager within the NaturalMotion Racing team, you will be responsible for the live operations strategy, and roadmap for these features.
• Working directly with the development team (designers, engineers, artists, and analysts), you will drive product improvements that increase player engagement, retention, and monetization. This includes:
• Live Operations Strategy: Define and execute the overall Live Ops strategy focusing on player engagement, retention, and monetization.
• Calendar Leadership: Orchestrate a comprehensive Live Ops calendar, featuring seasons, events, promotions, and limited-time offers that captivate our players and keep them coming back for more.
• Data-Driven Optimization: Analyze player data, monitor game performance, and identify opportunities to optimize events, offers, and rewards to maximize player engagement and monetization
• Creative Ideation: Brainstorm fresh and innovative Live Ops concepts that excite and surprise our players, driving enthusiasm for our games
• Team Leadership: Lead, mentor, and inspire a team of Live Ops Product Managers, providing guidance, support, and fostering a culture of creativity and innovation
• Cross-Functional Collaboration: Work closely with designers, engineers, artists, analysts, and marketing teams to ensure seamless execution of the Live Ops calendar.
• Player Communication: Develop and communicate Live Ops changes and vision to our players, actively engage the community on the product performance, and drive new ideas
• Reporting directly to the Director of Product for NaturalMotion Racing, you will be a key member of the team's leadership group.

Desired Experience & Skills

• Proven experience in product management with a strong demonstrable experience managing live game operations.
• Able to lead, motivate, and develop a team – including those who do not directly report to you.
• Exceptional data analysis and problem-solving skills. SQL querying abilities are a strong plus.
• Strong project management skills and the ability to present work to executive team.
• A passion for creating fun and compelling user experiences.
• Outstanding written/oral, organizational, analytical skills, and attention to detail.
• Ability to provide clear direction, set measurable goals, and give insight on industry and competitor trends.
• Experience in working with and coordinating large-scale projects with dedicated teams.

What We Offer You:

• Competitive salary and discretionary annual bonus scheme
• 26 days holiday, plus bank holidays & 2 paid personal days
• 6 months fully paid maternity/adoption leave. 16 weeks fully paid paternity leave (eligibility criteria applies)
• Pension plan with a double matching employer contribution (capped at 8%)
• Private medical & dental insurance and healthcare cash plan
• Life insurance, personal accident insurance and income protection
• Mental health and neurodiversity support programs
• Company Employee Stock Purchase Plan (eligibility criteria applies)
• Fitness reimbursement plan worth £600 per annum
• Flexible working hours
• Weekly happy hours, seasonal parties and monthly social events
• Annual rail season ticket advance and cycle to work scheme.

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We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.  Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position.

Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others.  Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel.  Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage.  Zynga’s  in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).