Revenue Cycle Management Product/Senior Product Manager

About Us

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. 

At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.

NOCD Story

Obsessive-compulsive disorder (OCD) is a stigmatized and mistreated chronic condition that affects over 8.25 million Americans and 181 million people globally. Often perceived as a personality quirk, this mental illness is far more severe than is currently understood. It’s ranked by the W.H.O as a top 10 most disabling condition, causes people to become 10x more likely to die by suicide when left untreated, and costs the healthcare systems tens of billions of dollars annually. Yet, despite its prevalence, severity, and costliness, OCD is treatable. People with the condition can get better by doing a specific type of therapy called Exposure and Response Prevention (ERP), although specialists who deliver ERP historically have months-to-years-long waitlists and cost 3X more per session than generalist therapists. As a result, people with OCD today suffer for 14-17 years on average before getting effective care, leading to many preventable suicides and overdoses.

Co-Founder and CEO Stephen Smith formally launched NOCD in January 2018 to end this crisis, inspired by his personal experience suffering with OCD and the challenges he faced navigating the behavioral health treatment system. After being misdiagnosed 5 times and receiving harmful care that caused severe depression, Smith finally figured out he was experiencing OCD symptoms, which prompted him to find a licensed therapist that specialized in ERP. The specialist had almost a year-long waitlist, cost over $350 out-of-pocket per session, and was unavailable for support between sessions; but with the help of a family member, Smith eventually found a way to see the OCD specialist, get formally diagnosed with OCD, receive ERP Therapy, and regain his life. His experience catalyzed NOCD’s creation.

NOCD is ending the global OCD crisis by using its community built by content to identify people with OCD in places where they feel comfortable seeking help (often online) and bringing care to them in those settings using NOCD’s virtual therapy platform. Inside NOCD’s platform, people with OCD can do live face-to-face virtual therapy sessions with a licensed therapist that specializes in OCD from NOCD’s ERP-trained network, as well as receive always-on support between sessions from peer communities, self-help tools, and asynchronous messaging.  The largest peer-reviewed OCD treatment study ever recorded proved that NOCD Therapy can significantly reduce OCD and comorbidity symptom severity in less than 14 hours of clinical time on average, the most effective and efficient OCD treatment model in history.  

The model’s operational and clinical efficacy has rapidly made NOCD the world’s leader in OCD treatment. The company serves the world’s largest OCD peer community, with hundreds of thousands of people per month engaging in it online. In addition, NOCD manages the world’s largest and most-proven OCD-specialty provider network, annually conducting nearly a half million ERP therapy sessions, serving tens of thousands of people with OCD, and extending insurance-sponsored care to over 150 million Americans. Now, evidence-based OCD treatment can be accessed within 7 days, in all fifty states, and as an insurance-covered benefit to about half of the United States population!

The company’s success has led top venture capital and private equity firms to invest in it. Since the company’s founding, NOCD has raised $85 Million from strategic investors such as 7wire Ventures, F-Prime Capital, Eight Roads Capital, Kaiser Permanente Ventures, Cigna Ventures, Longitude Capital, Health Enterprise Partners, Chicago Ventures, Hyde Park Angels, and more.

The investors not only view NOCD as the leader in OCD (and likely market winner), a $10 Billion opportunity, but also as the leader in building a new, better, outpatient behavioral healthcare system for the world’s most severe and stigmatized communities. NOCD has used its innovative care delivery model to build a new outpatient behavioral health system in one severe and stigmatized community- those with OCD and related conditions- and its scale has shown its clear opportunity to expand its model, “community-driven therapy,” to others.

About the role:

We are seeking a dynamic and strategic Product Manager to own and enhance our Revenue Cycle Management (RCM) and billing capabilities. In this role, you will be responsible for leading the development of products and features that improve the accuracy, efficiency, and scalability of our billing processes. You will work cross-functionally with leadership, engineering, design, operations, and external stakeholders to deliver innovative solutions that optimize billing processes, reduce administrative burden, and ensure compliance.

Key Responsibilities:

• Define and execute the product strategy and roadmap for RCM and billing, aligning with the company’s growth objectives and customer needs.
• Develop and maintain a deep understanding of the RCM ecosystem, including eligibility verification, setting up coverages, claim submission, coding, adjudication, payment posting, collections, and denials management.
• Own the end-to-end product lifecycle, from discovery and prioritization to delivery, launch, and iteration.
• Partner with internal teams (e.g., engineering, operations, finance, and legal) to identify opportunities for automation, optimization, and compliance.
• Analyze data to identify pain points, monitor key performance metrics, and inform decision-making.
• Collaborate with external stakeholders (e.g., payers, clearinghouses, and regulatory bodies) to understand evolving requirements and industry standards.
• Drive user research and customer discovery to shape product features that enhance billing member usability, accuracy, reduce friction, and accelerate payment cycles.
• Communicate product vision, progress, and results to senior leadership and other stakeholders.

What you have done

• 5+ years of product management experience, with at least 2 years in healthcare RCM, billing, or related domains.
• Strong understanding of revenue cycle processes, including claims management, payer systems, coding (e.g., CPT, ICD-10), and compliance (e.g., HIPAA, CMS regulations).
• Proven ability to lead cross-functional teams and deliver complex, high-impact products.
• Data-driven mindset with proficiency in analyzing metrics to inform product decisions.
• Excellent communication skills, with the ability to convey technical and operational concepts to diverse audiences.
• Experience working in a fast-paced, growth-stage environment is a plus.
• Bachelor's degree or equivalent experience; advanced degree preferred.
• Deep empathy for users and a passion for improving mental health care access and quality.

What We Offer

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision coverage, and 401(k)
• Flexible PTO policy
• Preferred work on-site in our Chicago HQ, or hybrid
• Casual and engaging startup environment with an outstanding mission-driven team atmosphere
• We provide 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees

NOCD is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. NOCD is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 

Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

https://www.treatmyocd.com/employee-privacy-notice

NOCD is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. NOCD is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 

Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

https://www.treatmyocd.com/employee-privacy-notice