Back to jobs
New

Office Manager, Alabama Depot

Mobile, Alabama

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. 

The Office Manager, Alabama Depot is a critical role within Patient Access (PAx). This role will be responsible for setting up a physical location in Alabama that meets state licensing requirements. This candidate will greet state regulators, accrediting officials as well as prospective patients. The ideal candidate will be detailed-oriented, has document management experience, and has strong communication skills. After successful accreditation and licensure, this role will also assist with billing, collections, and single case agreements with insurances as needed. 

This is a full-time position reporting to the Associate Director of Billing & DME Operations. 

Responsibilities: 

  • Collaborate with Patient Access leadership to identify and establish an Alabama office location that meets Alabama and Florida state requirements 
  • Understand accrediting body policies and procedures; serve as the primary contact for site visits by regulators or accrediting officials 
  • Greet and assist occasional walk-in patients seeking information about Noctrix Health products 
  • Support billing and collections functions including: 
  • Receiving and entering referral orders and prescriptions into the company’s CRM system 
  • Following up with prescribing sites for missing documentation 
  • Collaborating with the Inside Sales team to collect patient consent forms and required information 
  • Verifying automated intake data for accuracy 
  • Managing documentation and maintaining complete patient records 
  • Coordinating with the Case Management team to ensure timely transfer of completed orders 
  • Utilize company-specific CRM platforms and follow established SOPs 
  • Maintain compliance with HIPAA, billing regulations, and insurance guidelines 
  • Perform inbound and outbound mail duties 
  • Provide general administrative support to the Patient Access team as needed 

First 90 Days: 

  • Day 30 Objectives 
    • Complete product and quality training 
    • Navigate CRM and billing systems to locate patient and insurance information 
    • Identify and prepare Alabama office location for setup 
  • Day 60 Objectives 
    • Understand the company’s reimbursement process 
    • Independently prepare and submit electronic insurance claims 
    • Conduct insurance calls for claim status updates 
    • Understand accrediting body procedures and audit the office for compliance 
  • Day 90 Objectives 
    • Successfully obtain Alabama state licensure 
    • Maintain office readiness for scheduled and unscheduled inspections 
    • Negotiate single case agreements with out-of-network insurers 

Requirements: 

  • Bachelor’s degree in Business, Healthcare, or a related field 
  • 0–3 years of experience in a medical device, pharmaceutical, or patient support environment 
  • Strong project management, organization, and negotiation skills 
  • Ability to manage tasks and projects independently with minimal supervision 
  • Familiarity with medical and insurance terminology preferred 
  • Experience with healthcare systems, CRM, and billing platforms such as Google Workspace, Niko Health, or Salesforce preferred 
  • Ability to work collaboratively in a remote or hybrid team setting 
  • Strong multitasking skills and adaptability in a fast-paced, startup environment 

Create a Job Alert

Interested in building your career at Noctrix Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Phone
Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Noctrix Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.