HVAC Dispatcher

Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.

We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.

Join One of the Fastest-Growing Home Services Companies in the U.S.!

We’re currently seeking a detail-oriented Dispatcher to help ensure the efficient coordination of our field service team and deliver outstanding service to our customers. If you thrive in a fast-paced environment, enjoy problem-solving, and excel at customer communication, we want to hear from you.

What You'll Do

As a Dispatcher, you’ll play a critical role in the daily operations of our business by managing the schedule of our field technicians and ensuring exceptional service delivery.

Key Responsibilities:

• Coordinate and schedule field service technicians for HVAC service calls and installations

• Dispatch technicians efficiently to maximize productivity and minimize downtime

• Answer inbound service calls and follow up on service requests

• Make outbound calls to schedule maintenance, service, and sales opportunities

• Maintain accurate and organized customer records in our CRM (ServiceTitan experience a plus)

• Provide timely updates to customers regarding technician ETA and job status

• Collaborate closely with team members in customer service, sales, and operations

• Support other office tasks as needed in a team-first environment

• Deliver best-in-class customer service every single day

What We're Looking For

• 1+ years of customer service or dispatch experience (HVAC or trades preferred)

• Strong communication and organizational skills

• Excellent problem-solving abilities and attention to detail

• Positive attitude and willingness to pitch in where needed

• Ability to thrive in a dynamic, fast-paced environment

• Experience using dispatch or CRM software (ServiceTitan strongly preferred)

• Commitment to professionalism and delivering a customer-first experience

• Willingness to work occasional overtime when needed

Benefits and Perks

• Competitive Pay: Significant base salary and bonus opportunity
• Benefits: We offer top-notch benefits!
• Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Cell phone reimbursement and work-from-home stipend
• Flexible spending accounts for health and dependent care
• Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
• Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.