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Account Manager

Remote
 
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad as one of the “Best Startup Employers”, Newsweek included Nomad on its "Most Loved Workplaces" list and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series D startup backed by First Round Capital, RRE Ventures, 406 Ventures, Polaris Partners, Icon Ventures, Adams Street Partners, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick). 
 
The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care.  Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.
 
 

Position Summary

You will play an important role in maintaining and deepening Nomad’s client relationships. The Account Manager will develop long-term relationships with clients and collaborate cross-functionally with other Nomad key stakeholders. 

This will entail:

  • Manage a subset of client relationships by identifying and sending them high-quality clinicians
  • Work to find new ways to provide value to our clients
  • Coordinate cross-functional projects internally to help drive results
  • Meet key objectives and metrics to drive peak performance management
  • Embrace an “all hands on deck” culture

Responsibilities/What You Will Do

  • Own submission follow-ups including aging submission updates
  • Participate in regular client calls to discuss open positions, reasons for submission declines, offer bill rate insights, and strengthen relationship(s) with focus on converting submissions to offers to meet revenue targets
  • Oversee issue resolution and escalations related to job postings, submissions, credentialing, billing, etc
  • Responsible for helping Managers with QBR creation and presentation(s)
  • Assist in onboarding new clients
  • Ensure key client contacts for all functions and escalations are identified and updated in CRM
  • Manage and execute appropriate client communications including follow-up,  compliance requirements, and billing Requirements
  • Uncover new opportunities for growth (i.e. auto-offer, exclusivity, clinical interviews)
  • Assess opportunities for improvement in client health by analyzing data on client trends in submission declines, cancellations, low number of job posts, etc.
  • Navigate any issues regarding compliance, start dates, cancellations, and contract changes
  • Responsible for making sure client details are up-to-date and correctly captured internally. Manage offer processing 
  • Manage work order processes including extensions and extension flips
  • Other duties as assigned

Qualifications/ Skills - What You Will Need

  • 4+ years of prior work experience in a client-facing role. Previous healthcare staffing experience, a plus
  • Strong interpersonal skills
  • Experience with Google Suite, preferred
  • Data analytics and reporting
  • Strong problem-solving skills
  • Strong attention to detail
  • Excellent organization and prioritization skills

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Nomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

Compensation for this full-time position is between $74,500 - $101,000. This range reflects the minimum and maximum amount employees can earn during their time in the role. Actual pay may be higher or lower depending on geographic locations, skills, experience, and other factors permitted by law. This role is also eligible to receive a discretionary bonus, which is not guaranteed and may be based on both individual and company performance. 

 

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