Senior Manager, Premier Navigators

Position Summary 

The Senior Manager, Premier Navigators, will lead a high-performing team of Premier Navigators who are the primary point of contact for Nomad’s clinicians applying to jobs on Nomad’s transformational jobs marketplace. The Senior Manager will support and manage the Premier Navigators as they proactively identify and recommend job matches to Nomad’s pool of candidates while sourcing new talent through various methods as needed. 

This position is responsible for: attracting and successfully onboarding strong talent, creating a culture of ownership to prioritize and drive truly excellent results and department performance; monitoring, coaching, and supporting team development and day-to-day functions; and cross-functional collaboration with other team leads as needed.  

Responsibilities/What You Will Do

• Lead a team of up to 12 Premier Navigators to ensure high team performance, professional growth, and success in recruitment goals
• Hire, onboard, and train any new team members and performance manage accordingly
• Monitor and maintain (and ideally exceed) organizational and departmental KPIs, such as total placement counts, speed to fill, and clinician satisfaction
• Hold weekly 1:1s with each Premier Navigator to discuss performance, individual development plans, and remove any obstacles preventing a team member’s success. 
• Ensure processes and procedures are updated within department documentation and respective team members are trained on current and new initiatives. 
• Create and share departmental reports to help illustrate a process or function to improve the team and/or department performance. 
• Lead continuous improvement initiatives by identifying process opportunities, working cross-functionally with teams, bringing projects to completion, defining owners, data points, timelines and deliverables
• Act as an escalation point as needed, addressing complex issues and ensuring timely resolutions
• Complete other duties as assigned to further the Nomad mission and improve team and departmental performance.

Qualifications/ Skills - What You Will Need

• 7+ years’ people management experience, leading a team of sales professionals, preferably within healthcare staffing, specifically in travel nursing and allied.
• Able to deal with ambiguity and take the initiative to find solutions and drive team results
• Data-driven and able to derive actionable insights from key metrics and translate those into tangible team goals and improvements
• Excellent written and verbal communication skills; able to adapt communication style for diverse audiences, including clinicians, team members and cross-functional partners
• Strong organizational and time management skills;  able to prioritize tasks effectively in a fast-paced, ever-changing environment
• High accountability for both themselves and their team members; comfortable having tough conversations when a team member is underperforming and committed to fostering an environment of accountability and growth
• Experience with software tools such as Zendesk, Jira, and DialPad (or similar) is required. Experience with ATS or other staff-specific tools is a plus. Experience with data processing tools like Looker, Tableau, or Power BI is a plus.
• Experience working in a fast-paced environment with continuous change and to adapt quickly to shifting priorities and demands

Don’t meet every single requirement? We encourage you to apply - you may be just the right candidate for this or other roles at Nomad Health. Studies show that individuals from marginalized communities are less likely to apply for jobs unless they meet every requirement. Nomad Health is dedicated to a diverse, inclusive, and authentic culture.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Nomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

Compensation for this full-time position is between $88,000 to $110,000. This range reflects the minimum and maximum amount employees can earn during their time in the role. Actual pay may be higher or lower depending on geographic locations, skills, experience, and other factors permitted by law. This role is also eligible to receive a discretionary bonus, which is not guaranteed and may be based on both individual and company performance.