
Monitoring & Evaluation Manager
Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With support from governments and partners in India, Bangladesh, Indonesia, and Nepal Noora Health has trained more than 24 million caregivers and patients across 12,100+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).
In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.
Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.
Yayasan Noora Health Indonesia (YNHI) was established in 2023 to implement the evidence-based and globally recognized Care Companion Program (CCP). YNHI is affiliated to and works closely with Noora Health, a US-based health systems strengthening organization, that designed, developed, and implemented the Care Companion Program. The CCP focuses on training and empowering family members of patients across the health system, equipping them with high-impact health skills required to become impactful caregivers to their loved ones and enable their recovery at home. The CCP is currently implemented at >1000 health facilities in India, Bangladesh, Indonesia and Nepal.
YNHI will support and assist the Indonesian public health system to implement CCP across city, district, provincial, and national levels, thereby enabling improvements in health outcomes for patients and improved quality of health services and care delivery. Currently, we working on 7 district in Indonesia and expecting to expand to more then 20 district on 2027 to achieve 7 million caregivers through care companion program or in Indonesia we called Program Pendampingan Pengasuhan Keluarga.
ABOUT THE ROLE
The Monitoring and Evaluation Manager will play a key role in supporting the M&E team to implement monitoring and evaluation activities. This role will assist in data collection, management, and reporting to ensure that Noora Health’s programs are effectively monitored and evaluated.
WHAT YOU WILL DO
- Monitor the Care Companion Program (CCP) progress and identify gaps.
- Share feedback on location-specific CCP progress.
- Ensure accurate and timely data entry and management.
- Support the maintenance of data quality through regular checks and audits.
- Manage large-scale data received from health care facilities and assist in analyzing data to track program performance and outcomes.
- Conduct data extraction, analysis, and reporting using visualization and reporting tools to define and develop a data dashboard.
- Work with multiple data streams present in the organization for reporting purposes.
- Travel to program areas to support data collection and verification processes.
- Contribute to the preparation of monitoring and reports and presentations.
- Support the communication of monitoring and evaluation findings to internal and external stakeholders.
- Establish a mechanism and periodically share generated data with the monitoring and evaluation, and program delivery team.
- Responsible for reporting according to the developed monitoring system with monthly, quarterly, and annual reports covering key CCP yearly targets.
- Collaborate with program teams to gather necessary information for monitoring and evaluation.
- Periodically assess the project with ongoing monitoring of key project outcomes, outputs, and activities.
- Develop technical tools and data infrastructure for successful continuous quality monitoring.
- Streamline data collection processes from Survey CTO, especially when it comes to CCP quality assessment tools.
- Provide administrative support to the Monitoring and Evaluation Team, including scheduling meetings and organizing documentation.
- Participate in training sessions on monitoring and evaluation methodologies and tools.
- Stay updated with best practices in monitoring and evaluation.
WHO WE ARE LOOKING FOR
- Bachelor’s degree or postgraduate in Public Health, Population Studies, Social Sciences, Statistics, or a related field with minimum 5 years of relevant professional experience.
- Experience in the monitoring and evaluation field, handling large-scale data, data management, and analytical skills.
- Good understanding of M&E concepts and methodologies.
- Work experience in public health projects.
- Hands-on experience with popular data visualization tools like Tableau, PowerBI, Looker etc..
- Experience in managing a team.
- Proficiency in Google Suite, and Microsoft Office Suite, particularly Excel and Spreadsheets.
- Strong organizational and time management skills.
- Ability to work effectively in a team and with diverse stakeholders.
- Good communication and interpersonal skills.
- Fluency in Bahasa Indonesia and English.
- Ability to quickly learn new tools/techniques for data analysis, if required.
- Strong ownership and ability to collaborate with multiple teams to deliver output.
- Ability to work with minimal supervision, while also proactively and regularly communicating progress updates and bottlenecks requiring attention or support from leadership.
- Action-oriented, flexible approach and problem-solver, with an ability to manage multiple competing deadlines.
- Ability to work with uncertainty and rapidly adapt to changes.
At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.
We encourage people from all backgrounds to apply for positions at Noora Health.
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