Chief of Staff

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal Noora Health has trained more than 24 million caregivers and patients across 12,100+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

Location: Bangalore, India/ Dhaka, Bangladesh/ Jakarta, Indonesia.

WHAT YOU WILL DO 

The Chief of Staff will play a key role in supporting the Co-CEOs in driving operations, day-to-day activities of the organization, and special projects from the Co-CEO’s office. This individual will act as a strategic partner and operational coordinator, ensuring that the Co-CEOs are supported across various functions.

Co-CEO Support:

• Accompany the Co-CEOs on frequent travel to geographies of operation and other locations for meetings, events, and strategic engagements.
• Provide support in preparing for and coordinating leadership and team-wide meetings, ensuring agendas, presentations/decks, follow-ups, and action items are effectively managed.
• Provide support in preparing for external thought leadership events (e.g. talking points, developing presentations, etc.) in coordination with external relations and development teams
• Drive efforts to improve how the Co-CEOs support the executive leadership team (i.e. leadership team bi-weekly meetings)
• Serve as “dot connector” across the leadership team to ensure strong cohesion (i.e. leadership team retreats)
• Act as the central point of contact for the Co-CEOs, understanding their priorities, knowing when to elevate specific issues, and determining where their involvement is needed. Proactively manage the flow of information to and from the CEOs. 
• As relevant and necessary, manage key relationships with external stakeholders and partners
• Oversee the daily operations of the CEO's office, working closely with executive admin to ensure that the CEO’s communications and priorities are efficiently managed. May assist with drafting emails, preparing documents, and ensuring tasks are completed on time.

Board Engagement and Governance:

• Support Co-CEOs in board engagement including the planning and execution of quarterly board meetings, governance check-in’s and annual retreats.
• Manage Board communications, including meeting documentation and additional administrative support. 
• Facilitate connections between the Board and key company projects, teams, and individuals, ensuring that the right stakeholders are engaged in discussions as needed.
• Support Co-CEOs to ensure effective follow-through on board-level decisions and actions.

Strategic  Projects Support:

• Support Co-CEOs to lead and manage high-priority strategic projects that align with organization goals (e.g., new partnerships, organizational pulse checks, expansion models into new geographies)
• Coordinate and oversee cross-functional initiatives as they come up, collaborating with various departments to ensure alignment and delivery of special projects. 

WHO WE ARE LOOKING FOR

• Minimum of 5-10 years of professional experience.
• Professional experience in the public health or global health sector is preferred, with experience navigating healthcare or nonprofit challenges.
• Willingness and ability to travel frequently, including international travel, to support the Co-CEOs.
• Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and ensure seamless operations in a fast-paced environment.
• Excellent communication skills, with the ability to communicate clearly, concisely, and professionally with the Co-CEOs, leadership team, employees, and external stakeholders.
• Ability to quickly grasp discussions or projects at hand and jump in to write emails, contribute to problem-solving, and take initiative in getting the work done.
• Ability to work cross-functionally, collaborating with teams across the organization and external partners to execute on projects.
• High level of discretion and confidentiality, with the ability to handle sensitive information responsibly and professionally.

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.