(1405) Senior Salesforce Business Analyst

🎯 For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future.   

We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives. 

Explore the Nortal experience! 

🌐 Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management. 

🍃 Say goodbye to micromanagement! We champion autonomy, open communication, and respect for diversity as our core values. 

⚖️Your well-being matters: Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins. 

Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best. 

Ready to grow with us? 🚀 
 
Here’s what we offer you by joining us! 
 
✨ Competitive USD salary 💲 – We value your skills and contributions! 

🌐 100% remote work 🏢 – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM!  

💼 Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger!  

🎉 National Holidays celebrated 🌴 – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture. 

😷 Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better. 

💸 Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance! 

🤝 Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. 

🥳 Birthday day off 🎂 – Enjoy an extra day off during your birthday week to celebrate in style with friends and family! 
 
 
About the project 
 
As a Business Analyst - Salesforce, you will be responsible for understanding business processes, gathering and documenting requirements, and ensuring Salesforce solutions are aligned with business needs, regulatory constraints, and measurable outcomes. The Business Analyst will work closely with stakeholders, Solution Owners, and delivery teams throughout the full lifecycle—from discovery to go-live and post-deployment support. 
 
 
How you'll contribute 
 
✅ Collect business requirements through stakeholder interviews and workshops across multiple functions (Service, Field Service, Operations, Finance, etc.).   
✅ Capture and document AS-IS business processes and identify stakeholder needs.  
✅ Define business outcomes, KPIs, and measurable acceptance criteria.  
✅ Identify regulatory, compliance constraints, and business rules impacting solutions.  
✅ Maintain clear documentation of business requirements and process flows.   
✅ Collaborate with stakeholders and solution teams to design Salesforce solutions aligned with business processes.  
✅ Define Salesforce data requirements, including fields, validation rules, picklists, and record types.  
✅ Define reporting and analytics requirements, including dashboards and operational reports. 
✅ Translate business needs into clear, well-structured user stories with acceptance criteria. 
✅ Partner with Solution Owners and stakeholders to prioritize and manage the backlog. 
✅ Manage dependencies and clarify scope boundaries throughout delivery.  
✅ Maintain requirements traceability across design, testing, and deployment phases.  
✅ Support testing activities to ensure solutions meet business requirements.  
✅ Assist with data migration activities.  
✅ Support training preparation and go-live activities.  
✅ Contribute to business and technical documentation as required. 
 
This would make you the ideal candidate 
 
✨ Bachelor's Degree in Computer Science, Engineering, or a related field. 
✨ 5+ Years of experience working as a Business Analyst working on Salesforce or CRM-based solutions.  
✨ 3+ Years of experience gathering and documenting business requirements through stakeholder interviews and workshops.  
✨ 3+ Years of experience working in business process analysis and documentation (AS-IS / TO-BE).  
✨ 2+ Years of experience translating business requirements into user stories with clear acceptance criteria.  
✨ 2+ Years of experience working with Salesforce data structures and configuration concepts (fields, validation rules, record types, reporting). 
✨ Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. 
 

What to expect from our hiring process

1. Let’s chat about your experience!  
2. Impress our recruiters, and you’ll move on to a technical interview with our top developers.  
3. Nail that, and you’ll meet our client - your final step to joining our amazing team! 

We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and expertise.  

Let’s work together to shape the future of technology!  

🧑‍💻 Apply now! 

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By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy.