(1523) User Researcher

Join Nortal for your next big adventure. We are seeking a User Researcher to join our team, grow with us, and teach us a few things along the way. 

Why join Nortal 

• Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values. 

• Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being. 

• Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities. 
• Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth. 

Our benefits ✨ 

• Competitive USD salary. 

• 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM. 

• Paid off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary. 

• Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better. 

• Annual credit: Spend it on the perks you love to enhance your work-life balance. 

• Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. 
• Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family. 

About the project 

As a User Researcher, you will be responsible for understanding user behaviors, needs, and motivations to guide the design and development of intuitive digital products. You will act as the bridge between user feedback and product strategy, gathering actionable insights through qualitative and quantitative research methods to ensure our solutions solve real user problems. 

What you’ll do 

• Conduct qualitative and quantitative research studies to understand the unique needs of servicenow.com users, and identify opportunities that inform the design and development of the website. 

• Plan, lead, and execute user experience research in partnership with stakeholders across research, design, and product management. 

• Run moderated and unmoderated sessions: user interviews, usability testing, surveys, concept validation, and diary studies. 

• Analyze the behavior of web users through analytics and product data, and connect those patterns to what users tell you. 

• Synthesize findings into clear insights, user journeys, and prioritized recommendations. 

• Communicate research findings through engaging presentations, visual artifacts, and storytelling that influence design decisions and product strategy, helping the team make data-informed decisions. 

What makes you a great fit 🎯 

• Bachelor's Degree in Computer Science, Engineering, or a related field. 

• 5+ Years of experience successfully applying user research methods to the design of great products. 

• Experience planning, developing, and conducting user research and testing, including strong experience moderating user interviews. 

• Experience analyzing web users, including behavioral and analytics data. 

• A strong portfolio showcasing clean, thoughtful, and inspiring research work. 

• Proficiency with user research and analysis tools (e.g., Dovetail, Maze, UserTesting, Hotjar, Google Analytics, Figma, Optimal Workshop). 

• Motivated self-starter who takes initiative, navigates ambiguity, and thrives in a fast-moving, results-driven environment. 

• Exceptional attention to detail and strong analytical judgment: you can hold the user's perspective and the business's needs in mind simultaneously and translate both into clear, actionable recommendations. 
• Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.  

Global Impact, Local Culture 🌍 

For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future.   

We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives.  

Apply now and let’s shape the future of technology together! 🧑‍💻 

By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy.