(1614) Journey Consultant

Join Nortal for your next big adventure. We are seeking Journey Consultants to join our team, grow with us, and teach us a few things along the way.

Why join Nortal

Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values.

Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being.

Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.

Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth.

Our benefits ✨

Competitive USD salary.

100% remote work: While you can work from anywhere, you're always welcome to connect with teammates and grow your network at our coworking spaces across LATAM.

Paid time off & national holidays: Take the time you need according to your country's regulations while receiving your full salary.

Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better.

Annual credit: Spend it on the perks you love to enhance your work-life balance.

Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community.

Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family.

About the project

We are looking for Journey Consultants to support the development, configuration, and optimization of customer engagement journeys using Adobe Experience Platform (AEP), Adobe Real-Time Customer Data Platform (RT-CDP), and journey orchestration technologies.

You will collaborate closely with the Senior Journey Consultant, AEP Architect & Mentor, Campaign Specialists, UDX data operations, and UDX team members transitioning to AEP.

The role combines audience segmentation, personalization, data troubleshooting, and live journey support. You will help translate business and marketing requirements into reliable, data-driven customer experiences while supporting the team's adoption of Adobe technologies.

What you'll do

• Configure, build, and maintain customer segments and audiences using Adobe Experience Platform (AEP) and Real-Time CDP.

• Develop audience qualification logic based on customer profiles, behavioral events, business rules, and marketing requirements.

• Build and maintain personalization rules, dynamic content, and conditional content logic within marketing platforms.

• Support the configuration, execution, and troubleshooting of customer journeys using Adobe Journey Optimizer (AJO) or comparable journey orchestration technologies.

• Investigate and troubleshoot data flows, audience qualification issues, event processing, and profile data inconsistencies.

• Use SQL or similar query languages to analyze datasets, validate segmentation criteria, and investigate data-related issues.

• Collaborate with data operations teams to identify data quality issues and resolve dependencies affecting campaign or journey execution.

• Support live customer journeys by monitoring execution, investigating issues, and coordinating resolutions with technical and business stakeholders.

• Work with Campaign Specialists to ensure audience definitions, personalization rules, and journey configurations align with campaign requirements.

• Support team members transitioning from legacy marketing platforms to Adobe Experience Platform by sharing knowledge and explaining relevant workflows.

• Document configurations, technical findings, troubleshooting steps, and operational procedures.

• Collaborate with distributed teams and US-based stakeholders, maintaining clear communication and reliable handoffs.

• Take part in Nortal's Technical Interviewer Program, conducting technical interviews for your account and other accounts to help build the teams behind Nortal's growth.

What makes you a great fit

• Hands-on professional experience working with Adobe Experience Platform (AEP) and Adobe Real-Time CDP, including audience and segment creation.

• Experience with Adobe Journey Optimizer (AJO) or comparable journey orchestration platforms such as Unica, Salesforce Marketing Cloud, or Braze, with the ability to transition to AJO.

• Practical experience implementing personalization rules, dynamic content, and conditional content logic in marketing platforms.

• Strong understanding of customer profiles, event data, audience qualification, and data flows within customer data platforms.

• Experience investigating data flow issues, analyzing event and profile data, and troubleshooting audience or journey execution problems.

• Working knowledge of SQL or a comparable query language for data analysis and validation.

• Ability to translate marketing requirements into audience definitions, personalization logic, and journey configurations.

• Strong analytical and problem-solving skills, with attention to data accuracy and execution quality.

• Experience collaborating with cross-functional teams, including marketing, campaign operations, and data engineering.

• Advanced English level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.

• Availability to work during US Eastern business hours.

Nice to have:

• Adobe Experience Platform or Real-Time CDP certification.

• Experience with Snowflake or another cloud data warehouse.

• Experience migrating marketing programs or customer journeys from legacy platforms to Adobe Experience Platform.

• Familiarity with Workfront or comparable work management tools.

• Experience supporting knowledge transfer or onboarding for teams adopting new marketing technologies.

• Background in travel, hospitality, theme parks, entertainment, or related industries.

Global Impact, Local Culture 🌍

For over 25 years, we've been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future.

We believe complexity doesn't have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That's why our clients trust us with their most ambitious, business-critical initiatives.

Apply now and let's shape the future of technology together! 🧑‍💻

By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy.

https://nortal.com/recruitment-and-hiring-privacy-statement/

By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy.