(EG0075) Senior Adobe Journey Optimizer

Join Nortal for your next big adventure. We are seeking a Senior Adobe Journey Optimizer to join our team. 

• Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values. 

• Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being. 

• Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities. 
• Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth. 

Our benefits ✨ 

• Competitive USD salary. 

• 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM. 

• Paid off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary. 

• Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better. 

• Annual credit: Spend it on the perks you love to enhance your work-life balance. 
• Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. 
• Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family.

About the project 

As a Senior Adobe Journey Optimizer you will be responsible for leveraging the Adobe Journey Optimizer platform to design, implement, and optimize personalized customer journeys across various channels. This role requires a deep understanding of customer behavior, data analysis, and marketing automation techniques to drive engagement, conversions, and retention.

What you’ll do 

• Develop and execute personalized customer journeys using Adobe Journey Optimizer, incorporating various touchpoints such as email, SMS, push notifications, and more.
• Collaborate with cross-functional teams including marketing, data analytics, and IT to gather requirements, define audience segments, and implement targeted campaigns.
• Utilize Adobe Experience Cloud tools to analyze customer data, identify insights, and optimize journey performance.
• Implement A/B testing and multivariate experiments to continuously improve campaign effectiveness and conversion rates.
• Monitor key performance metrics and provide regular reports and insights to stakeholders, highlighting successes and opportunities for optimization.
• Stay up-to-date with industry trends, best practices, and platform updates to drive innovation and maximize the impact of Adobe Journey Optimizer.

What makes you a great fit 🎯

• 1+ year of Adobe Journey Optimizer (AJO): Hands-on experience designing, implementing, and optimizing customer journeys.
• 3+ years of Marketing Automation: Experience managing automated, multichannel campaigns (email, SMS, push notifications).

• 2+ years of Customer Journey Management: Experience with journey mapping, personalization, and customer lifecycle strategies.

• 2+ years of Audience Segmentation & Data Analysis: Experience defining target audiences and analyzing customer behavior.

• 1–2+ years of Adobe Experience Cloud: Familiarity with Adobe Experience Platform (AEP), Adobe Analytics, or related solutions.

• 2+ years of Campaign Optimization: Experience with A/B testing, performance tracking, and conversion optimization.

• 2+ years of Stakeholder Collaboration: Experience working with Marketing, Data, and IT teams.

Global Impact, Local Culture 🌍 

For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future.   

We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives.  

Apply now and let’s shape the future of technology together! 🧑‍💻 

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