Back to jobs
New

Director of Customer Success

Los Angeles, CA

About Northbeam

Northbeam is building the world’s most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.

We’re a remote-friendly company with offices in San Francisco and Los Angeles.

About the Role

As the Director of Customer Success at Northbeam, you will lead and scale our Customer Success team to drive outstanding outcomes for our customers and the business. You will oversee a team of CSMs, refine customer success strategies, and foster cross-functional alignment with Sales, Media Strategy, Product, and Engineering to maximize customer retention and growth.

Your leadership will help ensure that Northbeam’s enterprise customers derive maximum value from our product while maintaining a consistently high-quality customer experience. You will play a pivotal role in building scalable processes, coaching the team, and shaping how Northbeam supports and partners with its growing customer base.

This role will be hybrid remote, with some days in office in Los Angeles. Schedule to be determined.

Your Impact

Team Leadership & Development

  • Lead and manage the Customer Success Manager (CSM) team, providing mentorship, coaching, and performance management.
  • Define and evolve the team structure, processes, and career development paths as the Customer Success function scales.
  • Foster a culture of accountability, collaboration, and continuous improvement across the team.
  • Continue hiring CSMs and Senior CSMs to support our client base.

Customer Success Strategy & Execution

  • Own the post-sales customer lifecycle strategy with the goal of maximizing retention and improving customer experience.
  • Develop and implement proactive customer success programs to improve onboarding, product adoption, customer health, and advocacy.
  • Establish clear KPIs and reporting to track customer health, team performance, and business impact.
  • Build and refine scalable processes to drive operational efficiency and consistency across the CSM team.

Cross-Functional Collaboration

  • Partner closely with the Sales, Media Strategy, Product, and Engineering teams to deliver a seamless customer experience and voice of customer feedback loop.
  • Drive alignment between Customer Success and Media Strategy on data reviews, reporting cadences, and campaign effectiveness insights.
  • Influence product roadmap priorities by collecting and synthesizing feedback from the Customer Success team and customers.

Executive Customer Engagement

  • Engage directly with strategic customers as an executive sponsor and trusted advisor.
  • Lead high-risk retention efforts and support CSMs in managing escalations and complex customer relationships.
  • Represent Customer Success in executive leadership discussions and planning.

Innovation & Continuous Improvement

  • Identify and drive opportunities to automate and enhance customer engagement, health tracking, and value realization through tooling and workflows.
  • Champion continuous learning and adoption of industry best practices within the Customer Success function.

What You Bring

Experience

  • Bachelor’s Degree or similar experience preferred, but not required.
  • 8+ years of experience in Customer Success or similar customer-facing leadership roles in SaaS, with 3+ years of people management experience.
  • Experience managing a CSM team supporting enterprise or high-growth eCommerce and ad tech customers.

Leadership Skills

  • Proven ability to build, lead, and scale high-performing customer success teams.
  • Strong strategic thinking and operational execution skills.
  • Excellent interpersonal and communication abilities with experience managing executive-level customer relationships.

Technical Skills

  • Comfortable with project management and CRM tools (e.g. HubSpot).
  • Proficient in customer analytics tools and using data to drive decision-making.
  • Familiarity with marketing and ad tech concepts (campaigns, ad platforms, UTMs, attribution models).

Bonus Skills & Experience 

  • Experience in marketing, marketing-tech, or ad tech companies.
  • Understanding of ad buying and tracking platforms such as Facebook Ads Manager, Google Analytics, TikTok Seller Center, etc.

Base Salary Range

$160,000 - $185,000 USD

Actual compensation may vary based on experience, skills, and location.

We accept applications on an ongoing basis.

We’re experiencing rapid growth and strong product-market fit, and we’re looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you’ll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We’d love for you to be part of our journey.

In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.

Create a Job Alert

Interested in building your career at Northbeam? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

As part of our commitment to a secure and transparent hiring process, we will ask to verify your identity during the interview process. You can learn more here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Northbeam’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.