Patient Care Coordinator

North Edge Dental is a leading dental practice in Edmonton, Alberta dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental professionals.

As a Patient Care Coordinator at North Edge Dental in Edmonton, AB, you will play a vital role in ensuring a positive and seamless patient experience. You will be responsible for coordinating patient appointments, addressing inquiries, and providing excellent customer service. If you are an organized and personable individual who enjoys helping others, we encourage you to apply for this rewarding position.

Benefits:

• Competitive wages and benefits package.
• Health and dental insurance options.
• Continuing education and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for growth and advancement within the organization

Responsibilities:

• Greet and welcome patients and visitors with a friendly and professional demeanour.
• Schedule patient appointments, including follow-ups and referrals.
• Answer phone calls, emails, and inquiries from patients regarding appointments, billing, and general information.
• Collect and process patient information, including medical history and demographics.
• Maintain accurate patient records and documentation.
• Handle patient check-in and check-out procedures.
• Ensure waiting areas and reception areas are clean and organized.
• Assist in managing patient flow and minimizing wait times.
• Collaborate with the healthcare or dental team to address patient needs and concerns.
• Provide exceptional customer service and resolve patient issues or concerns promptly.

Qualifications:

• High school diploma or equivalent or healthcare-related training preferred.
• Previous experience in a customer service or patient coordination role is a plus.
• Excellent communication and interpersonal skills.
• Proficiency in using office software and electronic health records (EHR) systems.
• Strong organizational and multitasking abilities.
• Empathetic and patient-centred approach to patient care.
• Ability to work in a fast-paced and dynamic healthcare environment..

How to Apply: If you are a motivated and compassionate individual who enjoys working with patients and ensuring their needs are met, we invite you to apply for the Patient Coordinator position. Please submit your resume detailing your qualifications and why you are interested in joining our team.

Join us in our commitment to providing exceptional patient care and making a positive impact on the healthcare experience. Apply today to become part of our dedicated team!