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Transaction Processing Specialist I

Minneapolis, Minnesota, United States

At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you’re just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate! 

Northmarq is looking for an individual to join its Operations Department as a Transaction Processing Specialist I. This is an opportunity for a deadline driven, organized, and detail-minded individual who would be responsible for providing operational support to Servicing through accurate transaction processing and cash application.  

*This position offers a flexible work environment and is available for an immediate start.

Responsibilities:

Receive incoming Servicing funds.

  • Research and process checks received.
  • Process incoming ACH funds.
  • Research and process incoming wire funds.
  • Post Service Fees received for non-cash loans.

Transaction processing for internal clients, ensuring accuracy of postings.

  • Meet daily deadlines for approving and posting transactions in our Servicing System.
  • Research transactions and Queries to verify information and accuracy before posting.
  • Follow up with internal Team Members to address requests and questions.
  • Monitor and address emails from a group email inbox.

Complete additional projects as assigned while providing premier customer service to all customers.

  • Plan and schedule own workload to meet deadlines.
  • Perform other reasonable tasks/projects as assigned by management, per evolving business needs.
  • Oversee ACH Setups, Cancellations, & Updates.
  • Oversee Monthly Bank Bundles.

What We're Looking For:

  • Two year degree, preferably a four year degree or related experience
  • At least 1 year customer service experience preferred.
  • Working knowledge of Microsoft Office software, including Excel and Word.
  • Able to quickly learn new software and systems, able to provide support to internal and external clients.
  • Strong customer service orientation.
  • Strong verbal and written communication abilities.
  • Strong math/numbers skills.
  • Demonstrated ability to work under pressure; plan, set and adhere to time constraints.
  • Problem-solving skills to reflect level of responsibilities.
  • Ability to work independently most of the time and collaboratively as needed.
  • Ability to create and maintain applicable procedural documentation.
  • Ability to maintain sensitive and confidential information.

Northmarq offers a highly competitive benefits package including: medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more!

Minnesota Residents: Northmarq carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range for the Transaction Processing Specialist position is $55,000.00 annually or [$26.44 per hour] to $65,000.00 annually [or $31.25 per hour]. This range is a good faith estimate and the actual compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

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