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Loan Operations Specialist I

Minneapolis, Minnesota, United States

At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you’re just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate! 

The position requires a detail-oriented individual, who is a strong communicator and problem solver. The core functions of this position include boarding new loans into our loan servicing system, monitoring a group email inbox and facilitating conversations with Lenders and internal clients.

*This position offers a flexible work environment and is available for an immediate start.

Specific Responsibilities

  • Provide premier customer service to lenders, borrowers, other Northmarq staff, and outside vendors.
  • Review Salesforce for expected loans closing and ensure data is accurate.
  • Obtain loan documents after closing within the expected time frames to ensure accurate setup.
  • Review loan documentation and accurately set up loan terms into the loan servicing system.
  • Analyze data and process, locate, and correct inconsistencies to ensure no impact to others.
  • Execute system updates in response to loan events, collaborating closely with Portfolio & Asset Management to ensure accuracy and alignment.
  • Manage updates to loan contact information and maintain system records accordingly.
  • Compile, consolidate, and upload loan event documentation following lender approval.
  • Assist in regular data integrity checks daily, weekly, and monthly to ensure system data remains accurate and up to date.
  • Navigate the specific nuances of each individual lender when setting up and monitoring loans.
  • Plan and schedule workload independently to meet deadlines.
  • Assist in the boarding of mass transfer-in loans.
  • Monitor and process emails from group/shared email inbox.
  • Growth mindset, with a desire to continuously learn new skills.
  • Create strong foundation of commercial loan servicing knowledge.
  • Provide general operational support to other areas.
  • Perform other reasonable tasks/projects, as assigned.

Education and Work Experience

  • Education: Two-year degree, preferably a four year degree or related experience
  • Work Experience: 2-3 years of related office experience. Background in commercial lender, servicing, or real estate preferred.
  • Working knowledge of Microsoft Office software, including Excel and Word.
  • Working knowledge of Salesforce preferred.
  • Demonstrated ability to work under pressure; plan, set and adhere to time constraints
  • Ability to prioritize and meet deadlines
  • Effective written and verbal communication
  • Strong organizational skills
  • Problem-solving skills to reflect level of responsibilities
  • Effective customer service skills
  • Attention to detail and accuracy required
  • Ability to work independently and within a team, with minimal supervision
  • Ability to maintain sensitive and confidential information

Northmarq offers a highly competitive benefits package including: medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more!

Minnesota Residents: Northmarq carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range for the Loan Operations Specialist I position is $26.92 to $33.65 per hour. This range is a good faith estimate and the actual compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

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