Operations Manager

Job Title: Operations Manager

Reports To: Corporate Director of Administrative Operations

Schedule: Monday-Friday 8am-5pm MST

Compensation: $60,000-70,000/year

Northpoint Recovery Holdings, LLC, established in 2009, is a growing, behavioral healthcare treatment platform treating adults with substance use disorder and co-occurring conditions under the Northpoint Recovery brand and adolescents with mental healthcare conditions under the Imagine by Northpoint brand. The Company serves patients with commercial health insurance and is an in-network model. Northpoint has grown from two facilities to fifteen today entirely on a de novo basis with plans to expand rapidly in both existing and new markets. Organizational values include humility, heart, inspiration, and conviction. Our commitment to excellence means doing good for others and engaging in innovative empirical based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process. 

POSITION SUMMARY: As a key member of the Northpoint and Imagine team(s), the Operations Manager plays an essential role in fulfilling our mission to save lives and restore relationships. This person will oversee facility operations in a designated market and is responsible for ensuring that the physical environment of all facilities in that market meet all the State, Federal and Joint Commission regulations to support the safety of patients, staff, and guests. It is critical that this employee keeps up to date with ever-changing healthcare rules, therefore strong knowledge in best practices and facility regulations in the healthcare sector is a must. The Operations Manager will work closely with each facilities leadership team to ensure day-to-day operations of all facilities in the market are running appropriately. The ideal candidate has excellent communication, multitasking, and problem-solving skills, with a positive attitude and a strong work ethic.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Responsible for the day-to-day maintenance of a safe, functional and clean physical environment for patients, employees, and visitors
• Provide effective oversight and coordination of vendors and onsite management team for assigned projects
• Develop comprehensive and clear project plans to submit to contractors, vendors, crews, and onsite team as needed
• Guide and instruct vendors to perform at their highest level; report underperformance expeditiously
• Oversee maintenance and repair projects
• Assist with all scheduled inspections, testing, drills and facility protocols, documents and reports as assigned
• Obtain quotes, oversee special projects, and take lead on vendor customer service calls and feedback sessions
• Coordinate and govern records and documents to aid in meeting all TJC, State and Federal regulations and requirements
• Ensure contracts and warranties are followed and addressed when needed
• Facilitate relationships with outside vendors to keep company grounds pristine
• Assist in managing residential on call schedule and being in rotation for residential on call schedule
• Monitor compliance for all vendor contracts and provide appropriate feedback as needed
• Stay current on Joint Commission and state regulations (via consultant, TJC manual, communication with TJC account representative, and state rules/regulations)
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made
• Partner with leadership appropriately to maintain all facility Joint Commission tasks and Policy and Procedure requirements
• Collaborate with leadership to oversee and compile meeting materials, agendas, meeting space, catering needs, and technical support; leverage technology and quickly troubleshoot common technical challenges independently
• Design and maintain clear operational guides to ensure consistency of operations
• Maintain inventory ordering at the facility and manage to an established budget
• Cleanliness and upkeep of office environment both indoor and outdoor
• Maintain the facility condition and arrange for necessary repairs through facility maintenance log
• Take lead with IT vendor for planned and unforeseen IT issues
• Provide general support to visitors and connect them with the appropriate staff member
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Perform other job-related duties as assigned
• Responsible for ensuring the facility meets all regulatory requirements including local, state and federal.
• Oversees the inspection of areas within the facility to ensure that standards of cleanliness and safety are being maintained according to established policy and regulatory requirements.
• Ensures that orders for parts, equipment, selected services and supplies are carried out in a timely and efficient manner.
• Schedule work based upon established priorities, budgetary constraints and agreed upon plan of preventative maintenance.

QUALIFICATIONS FOR POSITION:

• Associate degree in relevant field or commensurate experience, preferred
• Minimum of two (2) years’ of relevant experience required; experience in a hospital setting preferred
• Business management systems experience a must
• Successful track record of managing multiple and varied facilities projects
• Ability to collaborate with the leadership team and manage multiple vendors working simultaneously on multiple projects
• Must have knowledge of Northpoint’s mission and a willingness to embrace and actively support the unique culture and core values of Northpoint, and our work
• Demonstrated ability to cultivate and maintain internal and external relationships in an ambiguous and fast-paced environment while maintaining focus on execution and results
• Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish
• Strong work ethic, motivation, teamwork, and leadership skills
• Organized and detail oriented with industry knowledge for vision and growth
• Experience working in a high growth organization
• Strong understanding of regulatory requirements

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent critical thinking skills
• Excellent organizational abilities
• Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
• Quickly and effectively identify and resolve problematic situations
• Comfortable analyzing information and dealing with complexity
• Attention to detail and accuracy
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite
• Excellent writing skills as well as superb interpersonal and verbal communication skills; a master at presenting information, ideas, and results is critical
• Ability to work in a fast moving and, at times, intense environment

FULL-TIME BENEFITS INCLUDE:

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan and 10 Paid Holidays annually
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

CONDITIONS OF EMPLOYMENT:

• Completion of a tuberculin screening during first week of employment
• Completion of a pre-employment drug screening, post-accident and upon reasonable suspicion of use
• Completion of orientation and required paperwork prior to reporting to work, including acknowledgment of all Company policies
• Demonstrated computer literacy
• Completion of CPR/First Aid Training within first 90 days of employment
• Attendance at all mandatory staff development and training
• Completion of a background and professional reference checks
• Completion of a Motor Vehicle Record check

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.