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IT Technician

Meridian, ID

Job Title: IT Technician 

Reports to: CEO

Compensation: $40,000-50,000/year

Schedule: Monday-Friday 8am-5pm

Location: On-site in our Corporate Office

 

Northpoint Recovery Holdings, LLC, established in 2009, is a growing, behavioral healthcare treatment platform treating adults with substance use disorder and co-occurring conditions under the Northpoint Recovery brand and adolescents with mental healthcare conditions under the Imagine by Northpoint brand. The Company serves patients with commercial health insurance and is an in-network model. Northpoint has grown from two facilities to fifteen today entirely on a de novo basis with plans to expand rapidly in both existing and new markets. Organizational values include humility, heart, inspiration and conviction. Our commitment to excellence means doing good for others and engaging in innovative empirical based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process.   

 

POSITION SUMMARY: The IT Technician installs, configures and troubleshoots desktop PCs, laptops, and related software and peripherals; possesses a basic working knowledge of computer networking and network troubleshooting; ensures all PC hardware, software and network connectivity/access problems are resolved in a timely manner by prioritizing support tickets; including in-person, remote or phone support. 

We are seeking an enthusiastic and detail-oriented IT Technician to join our IT team. This entry-level position is a great opportunity to build your career in IT, supporting critical business operations in a fast-paced healthcare environment. You will be responsible for providing technical support, maintaining IT systems, and ensuring optimal performance for all users. 

 

ESSENTIAL RESPONSIBILITIES AND DUTIES: 

  • Provide Tier 1 support to resolve technical issues, including troubleshooting hardware, software, and network problems. 
  • Install, configure, and maintain computers, peripherals, and other IT equipment for end users. 
  • Assist with maintaining and monitoring the organization’s network, servers, and systems. 
  • Respond to helpdesk tickets promptly and escalate complex issues to senior IT staff when necessary. 
  • Educate end users on best practices for using IT systems securely and efficiently. 
  • Track and document all work performed using helpdesk software to ensure accurate reporting and follow-up. 
  • Perform routine IT tasks, including software updates, system patches, and backups. 
  • Support the IT team with special projects, including equipment rollouts, migrations, and upgrades. 
  • Maintain an organized inventory of IT assets, including tracking issued equipment. 
  • Ensure compliance with company policies and procedures, including security and confidentiality requirements. 

 

QUALIFICATIONS/REQUIREMENTS FOR POSITION: 

  • High school diploma or equivalent required; an Associate’s degree in IT or a related field is a plus. 
  • Must be at least twenty-one (21) years of age.
  • Entry-level IT certifications such as CompTIA A+, ITIL Foundations, or equivalent preferred. 
  • Basic knowledge of networking concepts, hardware troubleshooting, and operating systems (Windows, macOS). 
  • Strong problem-solving skills with attention to detail and a commitment to excellent customer service. 
  • Ability to learn quickly and adapt to new tools, technologies, and workflows. 
  • Excellent communication skills with the ability to explain technical concepts to non-technical users. 
  • Reliable, punctual, and able to manage time effectively in a fast-paced environment.  

 

PREFERRED KNOWLEDGE AND SKILLS: 

  • Familiarity with helpdesk tools, ticketing systems, or remote support applications. 
  • Exposure to healthcare IT environments or HIPAA compliance is a bonus. 
  • Experience with Microsoft Office Suite and basic troubleshooting of productivity software. 
  • An eagerness to develop technical skills and grow within the company. 

 

CONDITIONS OF EMPLOYMENT: 

  • Completion of a tuberculin screening during first week of employment 
  • Completion of a pre-employment drug screening, post-accident and upon reasonable suspicion of use 
  • Completion of new employee orientation and required paperwork prior to reporting to work, including acknowledgment of all Company policies 
  • Demonstrated computer literacy 
  • Attendance at all mandatory staff development and training 
  • Completion of background and professional reference checks 

 

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.  

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.  

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice. 

Compensation:

$40,000 - $50,000 USD

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