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Customer Success Manager

Remote - Charlotte, NC

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Customer Success Manager to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

In this role, you will act as a key point of contact for customers, helping them navigate post-sale deployments and technical challenges. Your work will be instrumental in ensuring customers derive maximum value from cloud technologies, particularly in Azure or similar platforms. You’ll be responsible for building and maintaining relationships, engaging in technical conversations, and coordinating resources to resolve issues effectively. This role offers a unique opportunity to work closely with customers and internal teams, helping bridge technical solutions with business needs while enhancing your expertise in cloud technologies and customer success management.

Responsibilities:

  • Serve as a customer success account manager, supporting customers in the small and medium-sized business (SMB) or corporate (SMC) space.
  • Act as a trusted advisor for customers post-sale, addressing critical situations such as Azure deployments.
  • Manage customer accounts, engage in technical conversations to understand customer needs, and coordinate with technical specialists for execution.
  • Facilitate customer meetings and follow-ups to ensure smooth deployment and satisfaction.
  • Complete customer document reviews and perform associated administrative tasks.
  • Participate in occasional travel to customer sites, with frequency expected to be about twice a year.

Qualifications:

  • 5-7 years of professional experience in customer-facing roles, particularly in account management or customer success.
  • 5-7 years of experience with Microsoft Cloud technologies or equivalent platforms like AWS.
  • Proven ability to manage a large customer base effectively.
  • Strong ability to handle technical conversations and effectively collaborate with internal and external stakeholders.

Preferred Qualifications:

  • Microsoft certifications are a strong plus, though not required.
  • Experience in a similar role at a comparable organization (e.g., Oracle or similar companies).
  • A demonstrated background in IT or technical knowledge, ideally including certifications or experience with Microsoft technologies.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $100,000 to $120,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

Location: Fully remote with the ability to support EST time zone. Infrequent travel may be required. Candidates based in Charlotte, NC, or Dallas, TX, are highly preferred for peer interaction

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