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Product Operations Manager

San Francisco, California

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Nike, Airbnb, Slack, Samsung and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in-person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

As a Product Operations Manager, the work you do is crucial to ensuring seamless collaboration between teams and driving efficiency in product development. You’ll support the product team by streamlining processes, improving communication, and ensuring that new products and features are successful, and also be a liaison between Product and Go to Market Orgs. Your core responsibilities are:

  • Product enablement:  Driving and surfacing key insights to help the product team understand what features to prioritize. Identifying opportunities to improve processes and automate tasks. Representing customer needs across the entire product development process.
  • Launch coordination: Coordinating the end-to-end launch of new features across teams, including product, engineering, marketing, and support. Drive early access programs and project manage rollout implementation.
  • Feedback and reporting: Using feedback loops to help the product team understand what features to iterate or fix. Building reporting dashboards and compiling quarterly reports.
  • Stakeholder management: Working with stakeholders to improve decisions-making around feature development. Acting a liaison between Product and Go To Market Orgs.

What You'll Achieve:

  • Be an expert in product features and have a robust understanding of what’s in flight for your product team to help them best engage with customer feedback, and cascade product updates to CX and Sales Teams.
  • Own launch operations, early access programs, and internal employee testing programs — gathering and translating feedback into actionable pre-launch insights, and ensure a seamless launch to all customers.
  • Analyze customer insights and user data to identify patterns and insights. Slice + dice bugs and feature requests to understand problems and opportunities, and enable prioritization.
  • Support eng and product prioritization within each product area (ex: weekly triage meetings w/eng teams, reporting, etc.) — leveraging bug and feature request data.

Skills You'll Need to Bring:

  • You have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role.
  • You have strong communication skills and can work with both technical and non-technical audiences.
  • You are able to collaborate effectively with peers and across teams that are located in multiple offices.
  • You have strong analytical, debugging, and problem-solving skills.
  • You possess the ability to make decisions with limited data while prioritizing when to collect more information

Nice to Haves:

  • Strong knowledge of Linux, basic scripting, APIs, NoSQL, Nginx, MySQL and similar open source technologies.
  • Knowledge of and experience using one or more of the following languages - Python, Go, C++ or Java.
  • Background in product management or engineering.
  • Robust data analysis and dash boarding skills.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $160,000– $200,000 per year.

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