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Helpdesk Technician

Houston, TX

As part of our ongoing expansion, we are excited to announce an opening for a Helpdesk Technician in office position in Houston, TX. This part-time job, 20-30 hours a week, available Monday through Friday with occasional weekend shifts, is crucial to ensuring the smooth operation of our desktop environment. The Helpdesk Technician will support PCs, laptops, telephones, printers, and other peripherals, both locally and remotely. Additionally, this position involves network connectivity support, participation in various projects, and effective use of the Helpdesk system for logging, tracking, and resolving technical support issues.

Job Responsibilities:

  • Resolve user-submitted IT work tickets using the ticketing system
  • Responsible for end-user hardware/software installation, troubleshooting, and maintenance
  • Ensure inventory management and other internal policies are followed
  • Responsible for coordination with other service teams for incident resolution and request provisioning
  • Manage and complete projects as requested by the immediate supervisor

Qualifications:

  • High school diploma or equivalent
  • Excellent troubleshooting abilities
  • Excellent communication skills (verbal & written), including strong telephone skills
  • Strong PC and typing skills, including work within client/server and/or web-based ticket-logging systems
  • MS Office Experience
  • Project management skills - Ability to work without close supervision while ensuring that tasks are completed effectively and consistently
  • Ability to work shifts, have some flexibility in terms of scheduling, and be open to the possibility of overtime opportunities
  • Ability to work effectively independently or in a team environment
  • Detail-oriented
  • Ability to lift and move a minimum of twenty-five pounds

Compensation and Benefits:

  • Starting pays $23/hour
  • Hourly, non-exempt
  • 401(k) plan with employer match

Work Location/Hours:

  • Must work in our Houston, TX office at 10777 Northwest Freeway Suite 440
  • Must be authorized to work for any US employer
  • 20+ hour work week; must work a regular, consistent schedule
  • Must work each day, Monday through Friday (4-5 hours per day)

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I hereby certify that all statements made in this application are true and correct to the best of my knowledge and belief. I understand that any misrepresentations or omissions of facts in this application are grounds for disqualification from further consideration or for dismissal from employment. I authorize the company to inquire into my educational, professional and past employment history references as needed to research my qualifications for this position. If employed, I agree to conform to the rules, regulations and policies of the company. I understand that I will be an employee “at will” and either the company or I may terminate my employment relationship at any time for any reason not in violation of law. I hereby acknowledge that I have read and fully understand the forgoing and seek employment under these conditions. *