Back to jobs
New

Senior Director of Global Renewals

United States

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

Due to exponential growth, we are looking to appoint a Global Renewals Leader who will be responsible for renewing large volumes of customer contracts.
We are seeking someone who can quickly ramp up on our product offerings, client engagement model and renewal processes, whilst building out our global renewals team. You will play a critical role in supporting our customer success and revenue organizations, and your work will directly impact our corporate goals. This is a unique opportunity to build a global renewals team, whilst implementing best practice processes working with our sales leadership team.


This position requires a strong knowledge of systems and process selling, the ability to manage and close large volumes of opportunities. The Renewals leader will collaborate within Revenue and Customer Success, Marketing and Legal to maximize the renewal success while looking for additional opportunities for upselling additional revenue. The Renewals leader will work in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximize growth within the account.

In this role, you will:

  • Own the renewal strategy and operating model, including process, coverage, segmentation, playbooks, and workflows.
  • Own renewal performance against GRR, renewal rate, churn, and contraction targets.
  • Own the global renewals forecast and provide accurate, data-driven visibility into renewal pipeline, risk, churn, contraction, and expansion.
  • Develop and enforce renewal pricing and commercial strategies, including uplift, multi-year agreements, co-termination, downsell/contraction management, and non-standard terms.
  • Own the optimization of Salesforce and other systems supporting the renewal lifecycle, ensuring accurate data, pipeline visibility, forecasting, and reporting.
  • Drive and close renewals through the full renewal lifecycle, including quoting, negotiations, purchase orders, agreement execution, and order submission.
  • Use proven negotiation skills to maximize renewal outcomes while identifying and pursuing upsell opportunities.
  • Partner with Sales and Customer Success to proactively identify and mitigate renewal risk within the customer base.
  • Build strong relationships and collaborate cross-functionally with Regional Sales Directors and teams responsible for cross-sell, upsell, and expansion opportunities.

To be successful in this role, you need:

  • Experience managing a recurring revenue book of business with accountability for GRR and renewal targets.
  • Demonstrated ability to build and operationalize renewal processes, playbooks, and forecasting methodologies.
  • Strong commercial and negotiation skills, including experience with pricing, uplift, multi-year agreements, and contract terms.
  • Experience working cross-functionally with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations.
  • Strong analytical skills with the ability to use data to identify renewal risk, trends, and opportunities.
  • Experience in cybersecurity, infrastructure, networking, or another technically complex B2B SaaS environment.
  • Demonstrated experience building a global renewals team from the ground up.
  • Proven track record of success managing a high-volume portfolio of accounts.
  • Strong communication, relationship-building, and follow-up skills.
  • Excellent organization and time management skills.
  • Experience with Salesforce.
  • Ability to travel up to 20%.

Competencies:

  • Active Listening and Communication
  • Business Insight and Acumen
  • Drive for Results (Get things done)
  • Emotional Intelligence (EQ), Interpersonal skills and Empathy
  • Objection Handling, Influencing  and Negotiation
  • Planning & Organizing
  • Relationship Building and Customer Focus
  • Resilience and Adaptability
  • Solution Orientated Mindset
  • Teamwork, Collaboration and Cultural Alignment
  • Collaboration & Team Leadership
  • Leadership Performance through Action
  • People Development and Performance Management

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $180,890 - $254,265. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

#LI-Remote

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

  • Health & Wellness
  • Financial
  • Work-Life Balance
  • Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.

Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.

If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

Create a Job Alert

Interested in building your career at Nozomi Networks? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
How would you like to be contacted? *
Select...

Global Demographic questions

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. What makes us all different is what makes us powerful. Here at Nozomi Networks we celebrate diversity.

Diversity of thought, background and culture broadens our knowledge of the world, this helps us learn, grow, and gain new perspectives.

Your responses will be used to help us identify areas of improvement in our process. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision. Any information that you do provide will be recorded and maintained in a confidential file. Diversity, Inclusion and Belonging is important to us, we do not discriminate on any basis.

 

 

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Nozomi Networks’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.